We have an exciting opportunity for an experienced people leader to join our Telephony Guidance team as a Direct to Customer Manager
Location and flexible working: Edinburgh. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Job Type: Permanent
Closing Date: 5th February
Salary and benefits: Up to £55,000 dependent upon experience plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Recruiter: Douglas Smith
We have an exciting opportunity for an experienced people leader to join our Telephony Guidance team as a Direct to Customer Manager
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
Working within a customer-centric and outcome-focused telephony environment, you will be leading a team providing non-advised information regarding guaranteed income products. Utilising your technical expertise and strong leadership skills, you will inspire confidence in our colleague and customer’s future. Your role is to inspire and develop a team to drive improved customer experience, advocacy and satisfaction underpinned by a robust risk, training and competence framework.
You will motivate and lead your team to retain customers and assets through the delivery of a great customer experience, getting it right first time and delivering on our promises. Engage and create a high performing team by communicating openly and building a culture of collaboration in which the team embrace the evolving environment.
Maximise team operational performance and efficiency by planning effectively and managing team behaviours in accordance with operational plans and support the senior leadership team to deliver our strategy; being actively involved in key initiatives across the group and bringing your team on the journey.

What We’re Looking For

• Proven experience in team management and development within a financial services environment, ideally pensions and savings
• Track record of successfully coaching, motivating, leading and developing a team in a risk adverse environment to meet business objectives
• Knowledge and experience of regulatory and legislative requirements regarding pension and retirement propositions
• Strong stakeholder management and proven success in developing both strong external and internal relationships.
• FA2, along with RO1, RO4, and LP2 (must achieve these within 2 years of starting in the role as role required qualifications)

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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Please refer the Job description for details