Directeur général - Concierges ski: Location et livraison d’equipement

at  Ski Butlers

DESCRIPTION DU POSTE :

Le rôle d’Opérateur en Chef à Tremblant consiste à fournir un leadership à notre équipe, à développer une culture de magasin solide, à atteindre nos objectifs clés en termes de service client, de chiffre d’affaires et de rentabilité, ainsi qu’à renforcer notre marque au sein de la communauté locale. Ce poste de Directeur Général est un mélange de ventes et d’opérations. L’aspect le plus crucial de ce rôle est de favoriser un environnement productif, de préparer l’équipe au succès pour garantir que nous offrons un service légendaire à nos clients et partenaires. Vous serez notamment responsable de diriger une équipe de Chefs d’Équipe et de Techniciens de Ski dans la livraison d’équipements de ski et de snowboard à nos clients. Cela implique de planifier les futurs quarts de travail, de garantir que l’équipement respecte nos normes de marque, d’assurer un coaching constant de l’équipe et de gérer nos résultats financiers. Vous serez également chargé de faire croître l’entreprise en développant des relations productives avec la station, en réalisant des ventes locales avec les hôtels, les sociétés de gestion immobilière, les conciergeries, et bien plus encore. Ce poste est à temps plein et toute l’année.
Nous recherchons une personne autonome, capable d’exceller dans un environnement de travail flexible et dynamique. Quelqu’un possédant une expérience en management, comprenant ce que signifie dépasser les attentes. Un individu se considérant comme un leader, passionné par l’idée d’offrir à chacun de nos clients un service exceptionnel à chaque interaction.

ABOUT US:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

SERVICE | SIMPLE | PURPOSEFUL | CURIOUS | GIVE

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

ABOUT THE ROLE:

The Tremblant Chief Operator position is responsible for providing leadership to our team, building a strong shop culture, achieving our KPIs of customer service, revenue and profit and building our brand within the local community.
This General Manager position is a hybrid sales / operations role. The most important part of the General Manager role is to help promote a productive environment, setting the team up for success to ensure we are delivering legendary service to our customers and partners. More specifically, you will be responsible for leading a team of Team Leaders and Ski Technicians in their roles of delivering ski and snowboard rental equipment to our guests. This includes scheduling future shifts, ensuring equipment is up to our brand standards, consistent coaching for the team and managing our P&L. You will also be responsible for growing the business through fostering a productive relationship with the Resort, local sales with hotels, property management companies, concierges and more. This position is full-time year-round.
We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our customers with exceptional service, every time.

ESSENTIAL DUTIES:

• Local sales to grow our current partners, close leads and build our brand within the local community
• Weekly scheduling to hit demand and customer service goals
• Expense Management
• Pre-season shop set up
• Hands on coaching with Team Leaders and Ski Technicians
• Weekly 1:1 meetings with direct reports and managers
• Weekly resourcing reports
• Maintaining quality of equipment
• Equipment warranty and repair
• Inventory management
• Auto management