Director - Application Operations

at  Qiddiya Investment Company

Qiddiya Investment Company, a pioneer in the development of a transformative entertainment and cultural destination, is seeking a highly skilled Director - Application Operations to lead our application management and operational strategies. In this vital role, you will be responsible for overseeing the performance, stability, and reliability of our applications while ensuring that they align with our business objectives.

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 12+ years of experience in application support or operations
• Strong understanding of application development, deployment, and maintenance processes.
• Familiarity with ITIL methodologies and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.

• Develop and implement an application operations strategy that aligns with the organization’s business goals.
• Oversee the design, implementation, and management of robust, scalable, and efficient application environments.
• Lead, mentor, and cultivate a team of professionals in application operations, including managers, engineers, and support personnel.
• Promote a culture centered on collaboration, innovation, and continuous improvement within the team.
• Ensure the availability, reliability, and optimal performance of all essential business applications.
• Manage the processes related to incident, problem, and change management for applications, aiming to minimize disruptions to business operations.
• Work in partnership with development, infrastructure, and security teams to enhance application performance and security.
• Implement and maintain monitoring and alerting systems to proactively detect and resolve issues.
• Oversee the application lifecycle management, including updates, patches, and end-of-life strategies.
• Create and enforce policies and procedures for application operations, ensuring adherence to industry standards and regulatory requirements.
• Manage the budget for application operations, focusing on resource optimization and cost efficiency.
• Lead the planning and execution of disaster recovery strategies for critical applications.
• Effectively communicate with stakeholders, providing updates on application performance, incidents, and initiatives for improvement.
• Drive initiatives for continuous improvement by leveraging new technologies and methodologies to enhance application operations.