Director, Benefits Consulting, Client Partnerships
at Cowan Insurance Group
Hamilton, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Oct, 2024 | Not Specified | 11 Jul, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
At Cowan, we are passionate professionals who are dedicated to doing what’s right for our clients. Reporting directly to the Senior Vice President, Benefits & Pension Consulting, the Director of Client Partnerships is a key member in ensuring success with our client relationships.
WHO WE ARE
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
Responsibilities:
WHAT YOU WILL DO:
The Director, Client Partnerships plays a crucial role at Cowan, overseeing the relationship between the organization and its clients to ensure high levels of client satisfaction and retention.
KEY RESPONSIBILITIES:
- Ensure clients needs and expectations are met
- Identify opportunities for service improvement
- Develop and implement strategies to enhance the client experience
- Analyze data and trends to enhance overall client service performance
- Lead and manage a team of client service professionals by providing coaching and mentoring -setting goals, providing guidance and evaluating performance
- Manage budgets for the client service team
- Keep abreast of industry trends to stay competitive
- Provide the Sr VP monthly reporting related to strategic initiatives & KPIs related to performance of team
- Provide subject matter expertise and updates regarding industry trends and guidance on complex topics (e.g. interpretation of contract and policy language)
- Work collaboratively with the Benefits & Pension Consulting senior management team and the other lines of business within Cowan to implement new products and processes to meet the strategic business plan/expectations
- Ensure escalated client and practice issues are dealt with efficiently
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Financial Services
Banking / Insurance
Finance
Graduate
Proficient
1
Hamilton, ON, Canada
