Director, Claims Operations

at  Amynta Group

We’re thrilled that you are interested in joining us here at the Amynta Group!
Sym-Tech administers multiple Programs and sells a full suite of warranty and insurance products such as Mechanical Breakdown, GAP, Appearance Protection, Wheel & Tire Protection, Anti-Theft, and Pre-Paid Maintenance. Claims resulting from the sale of these products are managed by Claims Operations.
The Director, Claims Operations is accountable for the efficient operation and performance of alldaily activities through performance metrics and continuous improvement while providing strategic direction and leadership to the Claims Operations Team. Efforts are highly focused on ensuring the highest level of Client, Dealer and Customer experience and the efficiency & accuracy of claims processing.

Position Functions:

• Oversee all functions of the Claims Operations Team.
• Manage staffing levels and policies & procedures to ensure claim turnaround times meet all Service Level Agreements.
• Liaise with Field Associates, Clients, Dealers and/or Customers as required, particularly on claims that have been escalated.
• Develop and apply methods to proactively identify, monitor and intervene as required on potential high dollar/problematic claims.
• Manage Claims Operations’ performance against agreed targets and within policies and standards.
• Formulate, communicate and enforce quality/efficient work standards.
• Develop and implement new solutions and new operational processes to ensure optimization and higher levels of automation/auto-adjudication.
• Ensure that our online claims solutions are best in class and drive a high usage rate.
• Identify claim patterns that may be helpful in product design modifications.
• Analyze/produce performance reports as required for senior executives, clients and to identify departmental efficiencies.
• Assess bottlenecks of work processes and coordinate with others to implement solutions aiming at increasing efficiencies and Dealer/Customer satisfaction.
• Identify the skills required by the Claims Operations Team and build/develop a high performing team.
• Challenge the status quo, raise our thinking and standards to deliver excellence and improve results.
• Lead Claims Operations business cases / business plans, as applicable.

Minimum Qualifications:

• 8+ years of automotive experience with a minimum of 3 years in a people management role. .
• Undergraduate degree preferred, or equivalent experience
• Fluency in French preferred
• Exceptional leadership skills Excellent customer focus to proactively identify and understand customer needs
• Demonstrated decision-making skills, including the ability to properly assess, analyze and improve claims performance
• Excellent oral and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management
• Advanced knowledge of claims best practices, technical claims operations, procedures and claims performance strategies, as well as day-to-day claims operations
• Ability to make timely decisions, establish priorities, and set strategic directions
• Ability to organize and deal with a variety of situations, identify problems and recommend/implement resolutions
• Proficient computer skills – MS Excel, Word and Power Point
• Ability to work in a fast-paced environment
• Performance oriented – driven to achieve
• Commitment to excellence – quality, attention to details and deadline driven
• Ability to work independently and take initiative

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company’s personnel representative if you require any accommodation in the application process.

Please refer the Job description for details