Director Client Delivery, Regulatory Solutions

at  Nasdaq

WHY NASDAQ

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO REQUEST AN ACCOMMODATION.

Job ID R0019478

Project Management and Delivery:

• Ensure smooth delivery/execution of projects
• Manage customer escalations
• Prevent projects from remaining in a RED state for more than 2 weeks by developing strategies to turn red accounts to amber/green

Financial Performance:

• Achieve revenue, margin, and booking targets
• Create plans to build, manage, and burn backlog
• Accurately forecast monthly and quarterly project-level revenue and margins

Customer Relationship Management:

• Drive strategies to upsell CD services to existing customers
• Assist sales in new deals by presenting CD value propositions
• Ensure customer satisfaction during the project period
• Serve as the senior face for customers in the region
• Actively participate in Project SteerCo meetings

Resource Planning and Management:

• Ensure the availability of resources/capacity and skills/expertise for projects
• Collaborate with the APAC head of CD to hire or redirect additional resources when necessary

Operational Compliance:

• Adhere to operational processes such as timesheets, expenses, and project reporting
• Ensure teams fully understand organizational, regional, and product-level goals and strategies

Deal and Contract Management:

• Ensure proper deal estimations considering functional requirements, project risks, and resource needs
• Safeguard contracts during the sales process, SOW, and CRs

Leadership and Collaboration:

• Provide leadership to local teams
• Act as an interface between local teams, CD management, and other local functions such as Admin, HR, IT, etc.
• Work effectively with the APAC CD Head to drive strategies, initiatives, and operational metrics/KPIs

Communication and Strategy:

• Communicate goals and strategies to regional CD teams