Director, Client Services

at  Lumenus Community Services

This position oversees a cluster of programs that offer a wide range of high quality community based services including individual, family, and group supports across the developmental spectrum, birth to young adulthood and their care network. The programs also ensure engagement and consultation to our local communities. The portfolio innovatively offers services that focus on the needs of the 2SLGBTQ+ communities, as well as leveraging partnerships with local school boards, hospitals, developmental services and child welfare to create accessible pathways to inclusive services.
The Director provides clinical program oversight, sets program direction and designs outcome measurements and research. As an integral member of Lumenus’ leadership team, this position collaboratively ensures the programs deliver services in accordance with regulatory requirements, Lumenus by-laws and the agency’s mission, vision and values. The Director also participates in strategic planning for the agency and cultivating new opportunities within the sector.

QUALIFICATIONS/EXPERIENCE:

• Master of Social Work or equivalent education and experience with10 years or more directly related leadership experience;
• Membership in the appropriate professional regulated college in order to provide the requisite oversight for the act of psychotherapy (ie. Social and Social Services Worker, College of Psychotherapy)
• Experience in research and outcomes management evaluation
• Minimum five years of clinical experience in counselling or related clinical expertise
• Minimum five years of experience in a managerial role
• Proficient in use of MS Office suite of programs

SKILLS/KNOWLEDGE:

• Expertise in strengths based, systemically oriented, anti-oppressive, culturally responsive and relationally based approaches
• Well versed in the application of knowledge and practice in client and family centered work, attachment, trauma, neurobiology, family systems as well as experience in single session, cognitive-behavioural, narrative, and behaviourial treatments
• Ability to work in a community-based agency
• Ability to manage a diverse program structure
• Ability to make and communicate decisive, complex business, operational or personnel decisions
• Knowledge of all relevant legislation and regulations
• Research/evaluation/quality improvement skills
• Knowledge of data collection and measurable objectives
• Well-developed research and writing skills
• Excellent leadership skills that include motivation, delegation, coaching/mentoring, negotiation and conflict resolution, consensus/team building and demonstrated success in human resource management

ADDITIONAL REQUIREMENTS:

• Flexible hours, evening work and travel may be required
• Reliable transportation; valid driver’s license considered an asset
• Attendance at board and management meetings which may occur off-site and outside of regular hours
• Satisfactory clearance under the Police Reference Check Program
  Lumenus is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender id entities and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free.
  We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at (416) 482-0081 ext. 7277. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a f air and equitable manner

Strategic direction and planning:

• Assists in the development of strategic direction and goals for client services programs in accordance with Lumenus’ overall strategic direction, goals, andthe operating principles of the programs, with the advice and counsel of senior management and in concert with the board
• Under the auspices of the Strategic Director, client services directors, develop, direct, and implement approved strategies and plans that will result in the achievement of the programs’ goals and objectives

Financial:

• Assumes accountability for sound financial management and appropriate financial controls for the programs
• Participates in the preparation of annual budgets in accordance with the needs of Lumenus and in line with funder expectations
• Monitors and reports on the programs’ finances and engages in thedevelopment and implementation of action plans

• Supports fund raising initiatives as needed

  Communication:

• Utilizes effective communication strategies to facilitate the smooth operation of the programs

• Communicates the mission, vision, values, and operating principles of theprogram to employees and other stakeholders
• Provides reports and related information as required to the seniormanagement team and other designated organizations
• Represents Lumenus to the social service sector network and the public at large

Operations and Programs:

• Supervises the managers in client services, providing mentorship and coaching toward skill development
• Provides clinical oversight of client-based programs
• Provides operational program oversight in accordance with approved strategic plans and applicable standards and laws including licensing requirements
• Participates in and/or approves decisions of strategic importance to the programs
• Ensures coordinated services for clients accessing multiple Lumenus programs
• Ensures that all programs have outcome data and related evaluation analysis and quality improvement plans in place

Community:

• Responsible for external program relations ensuring that the voices of parents and clients as well as collaborating professionals are included
• Supports the delivery of programs where Lumenus has specific partnerships with child welfare, hospitals, school boards, youth justice, and developmental services.
• Represents the programs by sitting on committees, task forces and councils to establish relationships with various segments of the community, service agencies and other constituencies
• Promotes the public relations activities of Lumenus

Human Resources:

• Develops, communicates and facilitates/encourages an organizational culture conducive to the achievements of Lumenus’ goals and objectives
• Provides leadership to program managers in team building and motivatesemployees in managing for high performance
• Reviews all staffing and placement decisions (hiring, appointment, transfer or termination) for positions in the programs

Human Resources:

• Develops, communicates and facilitates/encourages an organizational culture conducive to the achievements of Lumenus’ goals and objectives
• Provides leadership to program managers in team building and motivatesemployees in managing for high performance
• Reviews all staffing and placement decisions (hiring, appointment, transfer or termination) for positions in the programs

Other:

• Ensures that agency policies and accreditation standards are met within the client services programs and that changes in policies and procedures arecommunicated to and adhered by staff
• Adheres to the organizational health and safety policies and practices along with the Ontario Occupational Health and Safety Act
• Other duties as assigned.