Director, Client Services

at  RepRisk AG

ABOUT US

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

WE OFFER

• Flexible working hours and arrangements
• An entrepreneurial, international, and dynamic work environment
• A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
• A company that embraces diversity, because life would be boring if we were all the same!
  Job Description

As our new Director, Client Services, you will play a crucial role in elevating the world-class support provided to frontline teams and clients. Combining strategic leadership and inspiring people management you will directly contribute to key performance indicators such as client retention, satisfaction, and loyalty. This unique position allows you to serve as both a business strategist and a hands-on problem solver. You will be part of our global Commercial division and report to the Head of Commercial Operations, based in Zurich Switzerland. Moreover, you will:

• Lead and develop a team of 10+ team members across RepRisk’s global hubs (Toronto, Berlin, and Manila) to drive the efficiency and effectiveness of Client Services globally.
• Lead efforts to optimize and enhance a wide variety of areas within Client Services, including reviewing and optimizing end-to-end processes and workflows, automating processes in Salesforce, using technology enablers and improving reporting.
• Establish KPIs and employ data driven decisions to improve client experience.
• Work cross functionally with front and back-office team members to deliver superior client experiences and optimize operational processes.
• Serve as a company-wide advocate for the client centricity initiative.

Qualifications