Director, Commercial Account Management

at  Culture Amp

JOIN US ON OUR MISSION TO MAKE A BETTER WORLD OF WORK.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.

HELP MAKE A BETTER WORLD OF WORK.

Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS.
Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology, and improving existing processes for the EMEA region. The ideal candidate will be a data-driven and inspiring people leader with strong communication skills and proven experience managing high performing sales professionals.
This is an opportunity to partner with global and local colleagues to contribute to a world class sales culture in an organisation on a phenomenal growth trajectory.
Please note, this is a hybrid role where you’ll be required to be in the London office 2 - 3 days-per-week.

As our Director Account Management, you will:

• Set a vision, measure, and execute a plan for our AM Commercial Team based in EMEA.
• Manage a team of Commercial Account Managers, including but not limited to hiring, supervising, developing and mentoring the team.
• Practice what we preach: Focusing on culture and employee experience will lead to great results.
• Provide direction and leadership to Account Managers to meet or exceed monthly, quarterly and annual revenue targets, and company objectives.
• Work closely with the New Logo, Renewal and Customer Success teams to develop strong partnerships with our Customers.
• Promote employee enablement, continuous learning, and feedback
• Collaborate across a range of stakeholders including Customer and Regional marketing to maintain strong leadflow for your focus regions
• Serve as an escalation point for Customer retention

On a weekly basis, you will:

• Meet with your AMs to provide feedback, support, and training
• Accurately forecast on a monthly and quarterly cadence to meet and exceed quotas
• Track sales team metrics and report data to leadership on regular basis including quarterly business reviews on your regions
• Lead weekly and/or monthly meetings with sales team and leadership
• Partner with CS leadership to run Customer Facing teams of Coaches and Account Managers
• Manage day-to-day performance of Account Managers, identify opportunities for efficiencies.
• Recruit, hire, and onboard new account managers
• Live the Culture Amp values by being a cultural ambassador during daily business activities

Required Qualifications:

• Significant sales management experience
• Extensive direct sales experience
• Experience at a high-growth SaaS company
• Excellent coaching skills; ability to observe, evaluate, and give meaningful feedback

Desired Qualifications:

• Proficient in Salesforce.com and Gong
• Understanding of HR domain/buyer

We believe that our employees are the heartbeat of our success. We’re committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don’t just focus on our internal community; we believe in creating a better world of work for all. We’re committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please refer the Job description for details