Director, Commercial

at  OneOnly One Zaabeel

Director, Commercial
(12588)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

• Leads, develops, and manages a Sales team capable of delivering the property’s commercial KPIs e.g., TRevPAR, RevPAR, Rooms Revenue, Average Rate and Occupancy targets.
• Actively participates in the creation of the annual Strategic Business Plan, focusing on the revenue objectives of the property and how to achieve.
• Works closely with Director, Revenue to understand 360 approach to commercial strategy based on direct, channels, segmentation, and distribution to support better decision making.
• Works closely with Hotel Manager(s) and Director of F&B to deliver ancillary revenues.
• Manages departmental budget and expense lines in consideration of the property’s financial performance and monthly GOP.
• Generates weekly sales reports to better understand from where the business originates, trend, troughs and peaks for the upcoming months. Formulate segment action plans to drive the business from the deciphered data.
• Actively participates in weekly revenue meetings to understand where the business is placed in relation to the competitive set and strategies and actions to drive RGI.
• Participates in the monthly business review, delivering results to key stakeholders to include but not limited to property leadership, company leadership and owners.
• Secures market intelligence to understand the trading environment which enables better decision making.
• Manages and communicates with wholesale, corporate, groups and MICE accounts/partners to influence business.
• Manages key consortia and partners programmes to include but not limited to American Express FHR, Signature, Virtuoso, Internova, etc.
• Partners and manages sales efforts from the Regional Sales Offices – communicating the what/why/when/where to better manage allotted spend and business need periods.
• Coordinates with Head Office and adheres to seasonal and global brand campaigns – driving the effort on property.
• Sets departmental standards for customer touchpoint, documents service level standards and details standard operational procedures for the department.
• Acts as an ambassador for the hotel, ensuring personal appearance meets the company standard which includes but is not limited to ensuring uniform (if supplied) / work attire is maintained and in good repair, achieving highest possible standard in personal hygiene.
• To achieve and always maintain the highest possible levels of customer service to both external and internal customers in accordance with company policy.
• To assist fellow colleagues both within and outside own department where possible (as requested / required) to ensure operational and customer service excellence are always achieved.
• Ensure all commercial activities are fully aligned with Kerzner’s brand standards.
• The above detailed key duties and responsibilities do not constitute a full and exhaustive list. Additional tasks, duties and responsibilities may be assigned by and at the discretion of line and senior management.