Director, Corporate Services Support Functions

at  Equitable CA

At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
Position Title: Director, Corporate Services Support Functions
Reports To: Executive Vice-President, Human Resources and Chief Communications Officer
Department: Corporate Services
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: Equitable is growing! We are looking for a Director, Corporate Services Support Functions to join our Corporate Services team!
This role will provide oversight and direction for the Business Continuity, Document Services, Facilities and Supply functions for Equitable. As the Director, Corporate Services Support Functions, the successful incumbent will ensure all areas maximize productivity while seeking efficiencies and work with leadership to develop and deliver a strategic approach that supports our line of businesses with their goals.
Now is an exciting time to join one of the Waterloo Area’s and Southwestern Ontario’s Top Employers for 2024!

• Design and implement the business continuity and crisis management strategy, and all related governance, in alignment with business operational goals and risk management framework.
• Work with business, risk, compliance, and data governance functions to define business continuity strategies.
• Lead enterprise-wide Business Impact Analysis, establish processes for the assessment and analysis of critical business functions, processes, and systems to determine potential risks, impacts, and recovery priorities.
• Manage the creation and regular updates of business continuity and crisis management plans. Ensure plans are well-documented, actionable, and aligned with industry best practices.
• Partner with technology teams for the development, implementation, testing and maintenance of comprehensive Disaster Recovery plans and procedures.
• Lead and coordinate incident response efforts during business disruptions, disasters, or other emergencies. Collaborate with cross-functional teams to ensure timely and effective incident response and crisis management, communication, and recovery efforts.
• Deliver an effective process to document major incidents (post event report – lessons learned). Ensure each report is completed with input from relevant stakeholders.
• Monitor regulatory requirements, industry standards, and emerging trends related to business continuity and IT disaster recovery.
• Develop and deliver training programs to enhance overall business continuity and disaster recovery awareness and preparedness.
• Facilitate the development and delivery of an annual tabletop testing and ongoing improvement of the response, recovery and restoration strategies and plans to ensure that organization can effectively respond, manage, and recover from major disruptions.
• Effectively oversee the management teams dedicated to Document Services and Facilities to ensure maximum efficiency, and contribution to Equitable’s overall service delivery requirements.
• Liaise with technical service teams and trades people both internal (IT / Operations) and external (service providers) to ensure continued functionality of all equipment and processes.
• Responsible for up-to-date and comprehensive policy and procedures for Business Continuity, Imaging Services and Facilities. These policies must be reviewed on a regular basis to ensure they are up-to-date, and the department is following all policies and procedures in accordance with Canadian regulatory & legal requirements.
• Provide strong leadership, coaching and development to the team to achieve excellent client delivery.
• Ensure continued understanding and commitment to process improvement.
• Ensure appropriate tracking and measurement for all functions, is collected, and reported regularly.
• Develop budget and ensure we meet goals.