Director, Credit Risk Strategy - Account Management

at  Questrade Financial Group

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.
Welcome to Flexiti, where affordability meets growth!
We’re Canada’s top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let’s make waves together!
Learn more at www.flexiti.com

The perks

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Director, Credit Risk Strategy - Account Management?
Flexiti Financial is looking for a Director, Credit Risk Strategy - Account Management. Reporting to the VP Credit and Fraud Risk Management, the Director will lead a team that leverages data and analytics to develop and implement account management strategies for Flexiti’s private-label and general-purpose credit card portfolios. Account management strategies will manage credit risk of the portfolio of existing accounts and include: proactive credit limit management, adjudication of customer-initiated limit increases, credit related purchase authorizations, cross-sell\migration campaigns and card reissue. This position requires high attention to detail, sound judgment in the execution of credit strategies, superior analytical skills and exceptional communication skills. This is a wonderful opportunity for individuals looking for a role with less structure, more ambiguity but the ability to create; while becoming an important contributor to an exciting up-start.

Need more details? Keep reading…

• Develop, test and implement profitable account management strategies for Flexiti’s private-label and general-purpose credit card portfolios.
• Provide subject mater expertise on managing credit risk in the non-delinquent portfolio.
• Develop and implement adjudication criteria and processes for customer-requested limit increases.
• Develop credit strategies and processes to support cross-sell\ migration campaigns, overlimit\cash advance purchase authorizations and card reissue.
• Own the credit bureau refresh and reporting processes.
• Develop and implement credit risk segmentation, risk-ratings and scores for the non-delinquent portfolio.
• Develop KPIs and implement reporting that provides visibility and insights into the credit risk of the portfolio and detects emerging credit-related trends.
• Incorporate appropriated industry benchmarks into the portfolio reporting suite.
• Implement appropriate monitoring of existing accounts to ensure that they are appropriately status-ed.
• Identify and escalate material credit risks and trends.
• Produce actionable business insights through the analysis of large amounts of data.
• Partner with Operations to ensure credit and call-centre demands stemming from account management strategies are optimized.
• Support Legal and Compliance to deliver AML and reporting regulatory requirements.
• Collaborate with a broad range of internal and external stakeholders including those in Risk Management, Software Development, Product Management and Operations.

So are YOU our next Director, Credit Risk Strategy - Account Management? You are if you have…

• University Degree in a quantitative field, economics, business, engineering or equivalent.
• Combined minimum of 8+ years of experience analyzing credit card data, implementing credit risk strategies, and making strategic recommendations to senior management.
• Strong understanding of consumer credit card industry and products, credit card business fundamentals, knowledge of P&L reporting and the credit card lifecycle.
• Experience with credit card platforms such as TSYS, FDR or similar system, parameter settings and rules management.
• Experience with strategy development tools such as PowerCurve or TRIAD.
• Strong statistical knowledge with a proven track record of working with other business leaders from across the organization to drive analytically based strategies.
• Experience with machine learning and predictive model development and application.
• Knowledge of credit card data and Key Performance metrics.
• Portfolio conversion experience an asset.
• Previous people management experience.

SOFT SKILLS:

• Someone who can work independently and likes to roll up their sleeves and get their hands dirty.
• Excellent communicator who will leverage strong oral and written communication skills to effectively present key findings to senior management and other team members.
• Possess strong analytical and problem-solving skills.

Strong work ethic, curious and persistent determination in reviewing and reconciling variances. Highly organized, detail-oriented and can initiate proactively.

• Desire to take full ownership of deliverables and be accountable for results.
• Ability to produce deliverables accurately and on time with minimal supervision.
• Ability to draw conclusions and provide explanations and make recommendations based on analysis
• Willingness and ability to continually improve processes and document procedures.
• Flexibility to adapt to an evolving environment with shifting priorities with the capacity to handle multiple competing demands and meet tight turnaround timelines.
• Bonus – Earned experience developing technology products in an award-winning Fintech ‘startup.’

Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs

Please refer the Job description for details