Director, Customer Success

at  Tyfone

QUALIFICATIONS & SKILLS:

• 7+ years of experience in Customer Success, Account Management, or a related field.
• Extensive experience in the Fintech industry is a MUST.
• Proven experience leading and managing high-performing teams.
• Technical Skills:
• Proficiency in Salesforce, Wrike, Jira, or other similar project management and CRM platforms.
• Strong understanding of Fintech core systems and integration partners.
• Experience with data analysis and reporting tools.
• Skills & Attributes:
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical skills.
• Excellent project management and organizational skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Results-oriented with a strong work ethic.
• An obsession for customer success and exceeding customer expectations.
  To apply, email careers@tyfone.com with the job title as the subject line

ABOUT THE ROLE:

The Director of Customer Success is responsible for leading and developing a high-performing Customer Success team. This role will play a critical part in ensuring customer satisfaction, driving customer adoption and retention, and maximizing customer lifetime value. The ideal candidate will have a deep understanding of the Fintech industry, a proven track record of success in customer-facing roles, and strong leadership and communication skills.