Director, Deputy Head of Client Lifecycle Management (12 Month FTC)

at  MUFG United Kingdom BTMU

DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vison to be the world’s most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG’s global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan’s leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan’s largest securities firms), and MUFG Americas Holdings.
Please visit our website for more information - mufgemea.com.
The Client Lifecycle Management team situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch.

WORK EXPERIENCE

Essential:

• One or more of the following is essential:
• 15 years + in Front Office (1LoD) management environment
• 10 - 12 years + Relationship / Client management experience with a proven track record of delivery

Preferred:

• Prior experience in client lifecycle management function
• Previous experience within a top tier financial institution preferable

EDUCATION / QUALIFICATIONS:

Essential

• Degree Level or relevant industry experience

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurized environment
• Excellent Microsoft Office skills
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for Client Lifecycle Management
  We are open to considering flexible working requests in line with organisational requirements.
  MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
  We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law

MAIN PURPOSE OF THE ROLE

This role is to support with the management of the Client Data Quality, Client Engagement, Client Offboarding teams for MUFG Bank and MUFG Securities along with build out and stabilisation of End to end Onboarding and Regulatory Management Centre of Excellence for Global markets business. In this role you will also be expected to deputise for Head of Client Lifecycle Management and in that role will have oversight of the Client Support and Business Support teams.
The portfolio under management of this role ranges across various entities types and jurisdictions globally.
This individual will work closely with the Head of Client Lifecycle management, deputising as required. The role will hold a high level of responsibility and exposure to senior management across MUFG Securities and Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on procedural / process aspects.
This individual will be a key representative and focal point within Client Lifecycle Management. Working closely with stakeholders to ensure MUFG understands all associate risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of related business processes.
A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve client lifecycle management processes provided to the customer and the business.