Director Digestive Health & Orthopedics

at  Providence

QUALIFICATIONS

• Bachelor’s Degree in Health care, business, economics or related field
• Master’s Degree in Health Administration, MBA or Masters in a related field (preferred)
• 7 years of management or administrative experience in health care, preferably in an integrated health delivery network
• 7 years of solid financial background gained through both operations and business planning
• 7 years of progressively responsible supervisory or leadership experience
• Ability to develop strong working relationships with physicians and other health care professionals
• Working knowledge of healthcare reimbursement principles, information systems, cost management, quality management, culture of excellence and change management.
• Understand and be comfortable in a matrix structured environment
• Understand the needs and preferences of populations served and manages the efficiency and quality of services for a patient population across service lines and divisions, in concert with physician partners
• Process information, adapt quickly to changing healthcare environment and have ability to lead projects (from conception to implementation)
• Change Management
• Strong oral and written communications skills
• Prioritize and organize work in an accurate and timely manner
• In depth knowledge of healthcare business operations specific to digestive health, orthopedics sport medicine services.

THE ROLE

The INWA Service Line Director of Digestive Heath & Orthopedics in conjunction with the Executive Director of Services Lines is accountable for the leadership, direction, and strategic implementation of digestive health and orthopedic & sports medicine services within the service area. This position is accountable for the outcomes of the programs to ensure efficient, high quality, coordinated, patient focused care across all settings. The position builds relationships resulting in compassionate care and committed teams across the delivery system and with all stakeholders. Work is completed with a thorough understanding of and commitment to the Providence Core Values and Leadership Model. This position will be an integral part of the Health Care Delivery Network team, and will actively collaborate with other PHC Divisions/Teams to achieve desired outcomes for the whole organization. In collaboration with the Exec Director of Services Lines, this position will make decisions affecting strategy, implementation and management of resources. In partnership with physician leaders, this position will be accountable for development and execution of the strategy and oversight of performance. In this role, the Service Line Director of Digestive Heath & Orthopedics will:
Provide leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness and positive relationships with other departments, members of the medical staff, physician practices and all stakeholders within the scope and span of control.
Develop overall budget and targets to ensure financial performance measures are met for the programs across the delivery system.
Partner with employed and independent medical staff to ensure the presence of an on-going quality improvement program by providing leadership for patient safety, quality improvement, service excellence, physician satisfaction and program growth and development.
Be accountable for creating a delivery system that meets the digestive health and orthopedic & sports medicine needs of the Inland Northwest and beyond through partnership with other providers across the region.
Develop and maintain productive working relationships with all key constituents inside and outside of the organization.
Serve as PHC administrative lead for partnering with system digestive health (Institute) and orthopedics & Sports Medicine (Clinical Decision Team) leadership.

ESSENTIAL FUNCTIONS

• Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
• Maintains confidentiality of all information.
• Demonstrates service excellence and positive interpersonal relations in dealing with others.
• Assess markets and determine areas of opportunity/threat within program. Based on analysis, develop recommendations for the program and service development or expansion.
• Collaborate effectively across programs, hospitals and with all clinical and business divisions to develop and/or enhance programs and service delivery in a coordinated way to best serve patients and community.
• Manage the overall budget and performance for PSHI across the delivery system.
• Collaborate with finance to develop pricing strategies in each market. Define expectations for price point determination of appropriate costs of services through analysis of input costs, standardization, evidence based protocols, delivery in lower cost settings, etc.
• Collaborate with Providence physicians and other aligned physicians to develop systems of care to meet the digestive health and orthopedic & sports medicine needs of the region.
• Engage physician leadership in the planning, development, implementation and monitoring of program goals and objectives across the integrated system and with key physician groups in the market.
• Responsible for the development of clinical services in the service area in coordination with the PHC Senior Executive Team. Defines clinical services based on market and data analysis, identifies greatest opportunity and recommends appropriate infrastructure required to support new services and or models of care.
• Develop and coordinate program strategies for delivery of outreach services in concert with the PHC Director of Regional Network Development and Outreach.
• Represent service lines/programs on key committees for formulation of strategies and tactics to achieve critical performance improvement in health care delivery.
• Partner with key MD leaders to maintain strong, collaborative relationships across the continuum and develops succession plans.
• Create and engage high performing teams around key initiatives without direct line authority for staff. Gains trust and build strong relationships across the continuum of responsibility and authority.
• Establish priorities for program marketing development and outreach designed to support growth.
• Develop research strategies within program, provides implementation plans, and monitors financial and scientific outcomes.
• Identify strategic philanthropic priorities and partners with PHC Foundation to achieve targeted goals.
• Maintain connective experience of care across continuum.
• Develop marketing strategy to grow the program in conjunction with system marketing resources.
• Strategic direction to implement new technology and balance with investment and capital.
• Strong physician alignment models across the continuum and in a competitive environment.
• Harness and leverage resources to support the growth strategy.
• Engage physician leaders and other key stakeholders in programmatic operations.