Director, Digital Solutions (2024-541-CS)

at  WoodGreen Community Services

Digital Strategy & Governance

• Establish cross-functional relationships with business stakeholders to understand the strategies and technology capability needs that could be supported by digital solutions
• Provide thought leadership on digital solution approaches and with industry and nonprofit best practice and how to apply them to our strategies and ways of working
• Stay current with emerging technologies including AI and cloud-enabled platforms and products
• Develop an enterprise-wide digital solutions strategy for an organizational architecture aligned with our business units’ strategic objectives and priorities
• Lead a digital solutions governance model and its various bodies by setting strategy, analyzing needs and options to create recommendations, and delivering on decisions
• Collaborate with business stakeholders and governance decision-makers to develop and implement business unit and technical roadmaps for new technologies and capabilities

Solution Implementation

• Oversee a team responsible for effective business analysis, requirements gathering, project and change management for technology project implementations
• Cultivate business stakeholder relationships to support the effective management of projects from concept to post-implementation; resolving project-based conflicts as needed
• Build and maintain relationships with technology partners, vendors, and internal stakeholders to support the effective evaluation, negotiation, selection, and implementation of fit-for-purpose digital solutions at both the platform and product level
• Collaborate with Enterprise Analytics team to ensure digital solutions are aligned with WoodGreen’s enterprise data strategy

Systems Development & Support

• Guide and oversee a team responsible for internal DevOps: managing and enhancing existing and new cloud-based digital solutions with an emphasis on low-code platforms
• Lead a team responsible for digital solutions across WoodGreen under integrated engagement and support models with an emphasis on partnership, continuous improvement of solutions and service standards
• Ensure effective prioritisation and timely delivery of end user issues management, technical service requests, and necessary solution enhancements
• Resolve escalations collaboratively with relevant stakeholders and business systems staff
• Ensure digital solutions’ documentation is comprehensive and up-to-date and value-adding, such as: technology architecture maps, designs, standard operating procedures, and others
• Collaborate with information systems specialists to ensure all digital solutions align to security, privacy, reliability, and scalability standards, policies, and best practices

What You Bring to the Team

• 8+ years of progressive experience in a field related to project management, systems design, and/or technical support, with at least 3 years in management or leadership roles
• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, Project Management or a related technical field
• Excellent collaboration, communication, and presentation skills for influence and direction with the ability to translate technical concepts for non-technical audiences
• Proven record of driving business value through technology
• Commitment to mentorship and supporting team learning
• Proficiency in Microsoft solutions such as Dynamics 365 and Power Platform preferred
• Commitment to our social mission and values

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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