Director, Email Marketing

at  Zendesk

Job Description
Zendesk is built on a unique combination of powerful software and human
ability, which allows us to strike the perfect balance of innovation and empathy.
It’s what Zendesk is known for, and it’s why we’re known as the intelligent heart of customer experience. Reporting to the Senior Director of Lifecycle Marketing, we are seeking an experienced and passionate Director of Email Marketing & Localization.
In this role, you will lead a team responsible for the strategy, execution and innovation of email, in product messaging and localization efforts delivering efficient engaging, dynamic and personalized communications to our global prospects and customer base.
You will act as a change agent and orchestrate the evolution of our automated integrated omni-channel customer journeys and new technology experimentation. To be successful, you must be able to lead a global marketing organization and operate globally, influence and spark progress, design and drive toward a strategic vision.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Communications, Business, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in email marketing with a focus on marketing operations, email marketing and automation, and localization
• Proven track record of balancing global scale and local relevance in marketing capabilities and operations, driving marketing transformation and improving operational efficiency.
• Proven track record managing a team orientation that is customer-centric, learning based, focused on continuous improvement, and grounded in data-based decisions aligned to outcomes
• Strong reporting and analytics skills with ability to synthesize complex data points into simple business-focused recommendations
• Strong understanding of the marketing technology landscape and experience implementing marketing automation and sales enablement capabilities
• Excellent communication and presentation skills, with the ability to influence and persuade stakeholders.
• Experience managing and leading cross-functional teams in a fast-paced environment.
• Passion for Zendesk and a deep understanding of the competitive landscape.
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
  Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
  Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request