Director, Enterprise Systems Manageed Services

at  Liberty Global

We’re looking for a Director of Enterprise Systems to join us in at our Shared Service Centre in Bradford
The Director of Enterprise Systems Managed Services will be instrumental in driving growth through new customers and technologies, as Liberty Shared Services continues its journey from being an internal cost centre to a profit making, Global Business Services provider.
The team is already 75 strong and spans multiple countries, customers, products and industries. This role requires a commercial strategic thinker with strong leadership skills and deep technical expertise to drive our tech and ops transformation; ensuring our systems and services meet internal and external customer expectations effectively.
What will you be doing?

Leadership & Strategy

• Develop and implement a strategic vision for the Managed Services team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise across all service lines and geographies.
• Lead, mentor, and grow a team of approximately 75 professionals across various Enterprise Systems, whilst fostering a culture of continuous improvement and innovation.

Customers & KPIs

• Own customer relationships to improve their experience whilst driving resource allocation efficiencies across long-term contracts.
• Drive customer satisfaction and user adoption via UI enhancement, effective change management and training programs, measured through relevant metrics & KPIs (e.g. NPS).

Technology

• Manage and optimise all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on premise and cloud architecture.
• Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plan (or decommissioning / sunsetting where applicable).

Delivery

• Driving operating cost efficiencies to improve EBITDA %.
• Manage strategic relationships with near / offshore delivery partners.

Growth

• Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models (onshore, offshore, nearshore, hybrid).

We tend to look for people with:

Essential:

• Significent experience in Enterprise Systems management, including a leadership role in a global setting.
• Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft and SAP.
• Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
• Wider understanding of the technology industry and emerging trends (e.g. LLMs, CloudOps) and how to leverage it to drive efficiency and innovation.
• Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
• Ability to lead change management and strategy building for accelerating digital transformation is essential.
• Excellent written and verbal communication skills are crucial for dealing with C-Suite stakeholders, both internally and externally.
• Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.

Desirable:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• MBA or relevant advanced degree preferred.
• Certification in project management (PMP, PRINCE2) or relevant enterprise systems (SAP, Oracle).

What’s in it for you?

• Competitive salary + Bonus where applicable
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:
Join Liberty Global and Shape Tomorrow’s Connections Today!
At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you’re entrepreneurial and thrive on challenges, join our high-performing team.
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background

Please refer the Job description for details