Director, Event Operations

at  OEG Sports Entertainment

About OEG Sports & Entertainment:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.
Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

EXPERIENCE

Preferred

• 5 year(s): 5

ABOUT THE ROLE:

Reporting to the Vice President, Live Entertainment & Events, this position leads the event services team responsible for the planning, coordination and execution of events within Rogers Place. The position ensures all events exceed client expectations and deliver the highest standard of service and safety to all guests, promotors, partners and vendors. In addition to the general responsibilities, this position may be required to perform a combination of supportive functions and special projects, based upon the particular requirements of OEG.

YOUR FOCUS IN THIS ROLE:

• Responsible for overall management of the Events department (including event managers, coordinators and part time staff) and day to day operations for Rogers Place
• Lead and/or assist with planning and execution of events (concerts, sporting, public and private events) in Rogers Place
• Drive team performance to achieve the most efficient operations possible and encourage an entrepreneurial spirit with staff, bringing forward ideas for cost savings and revenue generation.
• Leads the creation of a department project plan with the objective to develop and implement standard operating procedures for the entire event lifecycle.
• Carry out supervisory responsibilities as required including interviewing, hiring, onboarding and training employees, planning, assigning, and directing work; appraising performance; addressing and resolving issues
• Oversee the development of the events operating budgets and manage expenditures throughout the fiscal year including forecast and analyzing costs..
• Manages the event assignment schedule and assigns team members to events across Rogers Place
• Schedules and directs OEG and Rogers Place Event Production meetings to ensure flawless planning and execution of all events
• Develops effective working relationships with local regulatory agencies
• Provides expertise and guidance on the planning and implementation of high quality, professionally managed OEG Events
• Develops and implements a full cycle event reporting process utilizing technology and analytics to drive continuous improvement
• Ensures all operational activities related to events held or produced by OEG from preparation of estimates to final settlement are handled in a timely, accurate, thorough, and effective manner
• Identifies opportunities for process and event management improvements following up with developing or enhancing policies and procedures
• Creates and manages Standard Operating Procedures to ensure efficiency, consistency and service excellence is a top priority for all events
• Research new event industry initiatives, technique and elements that can be incorporated into OEG events
• Assists Department Directors with developing and continually reviewing plans for standardization of front and back of house venue presentation operating standards and space use/technical guides
• Works with their team to support the event operations within Fan Park and Plaza @ ICE District