Director - FRS Operations & Training Business

at  Serco Plc

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
Join Us in Transforming the Future of Emergency Services, Defence and Security in Abu Dhabi.
Serco Middle East, in partnership with our local joint venture partner, is leading an ambitious transformation in Abu Dhabi to establish a National Champion in Emergency Services, Risk, Resilience, Training, and Defence and Security Advisory. We’re assembling a top-tier management team to drive this mission, setting strategies, building operational capabilities, and executing sustainable growth across these critical sectors. This is a unique and exciting chance to join a newly-formed team at the forefront of transforming the emergency services landscape. If you have the relevant experience and are ready to play a key role in this high-impact initiative, we want to hear from you!
As a Director of FRS Operations and Training, you will be instrumental in shaping the Emergency Services function, driving safety, growth, and service excellence. This leadership role will focus on operational excellence, compliance, training development, and the strategic growth of our services.
The hiring for this position is subject to contract award.
Key Accountabilities
Strategic Leadership: Define and implement a strategic vision that aligns with our long-term organizational goals, focusing on the development of Emergency Services.
Client Management: Strengthen client relationships and manage framework contracts to support organic growth.
Training and Development: Lead our training operations, introducing new courses, certifications, and increasing facility utilization.
Team Management: Develop and mentor a multidisciplinary team, creating a collaborative, high-performance environment.
Operational Planning: Direct the development and implementation of emergency response plans and manage resource allocation.
Budgeting and Compliance: Oversee budgeting, risk assessment, and regulatory compliance to ensure efficient resource management.
Innovation and Improvement: Champion continuous improvement and leverage emerging technologies to enhance our emergency management capabilities.
Specific Requirements
Bachelor’s degree in Business Administration, Management, or a related field.
Additional certifications in Leadership, Strategic Management, or Emergency Services Management are desirable
Minimum of 15+ years in a senior management role within emergency services or a similar industry, with a record of business transformation and team leadership.
Strong leadership and client relationship management
Financial acumen and resource management experience
Knowledge of emergency response protocols, crisis communication, and compliance
Understanding of the UAE’s regulatory and cultural environment is a plus
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information

Please refer the Job description for details