Director, Health Services

at  Trinity Western University

Position Purpose and Summary
The Trinity Western University Wellness Centre is part of the Student Life Division. The Wellness Centre strives to provide holistic care for individuals and populations within TWU using an integrated, collaborative, multi-disciplinary service delivery model. Overall direction and leadership for the Wellness Centre is a shared responsibility led by the Executive Director of the Wellness Centre, with the support of the Director of Health Services (HS), and the Director of Community Wellness (CW).
The Director of HS provides leadership and direction of the portfolio, including strategy development, management of nursing services and coordination of other primary care services provided within the clinic, in collaboration with the Medical Director. The Director of HS fosters a holistic, ecological-settings approach to well-being across the university through engaging with faculties like the School of Nursing, other departments, and leaders throughout TWU.

Key Areas of Accountability

• Provide leadership and administrative oversight to the professional services, educational and informational programs within TWU Health Services to support the health and well-being of students and foster healthy communities across the University by:
• Working closely with the Executive Director and Director of CW to support operation and vision of the Wellness Center as a department
• Recruitment, hiring, training, and annual evaluation of Health Services staff
• Includes administering physician contracts per the BC Physician Master Agreement
• Strategic planning and annual goal setting of Health Services and individual staff therein
• Ensuring clinical, administrative, and information management policies, procedures and protocols are developed, communicated, and revised regularly to ensure area best practices
• Development of new services based on regular needs assessment of the university community served
• Oversight of inter-departmental collaborations including with the school of Nursing, Campus Security, and others. Budget and medical services billing oversight as well as revenue generation; provision of regular financial updates to the Executive Director
• Human resource management within HS
• Leadership in developing medical insurance enrollment systems.
• Oversight of Medical Surveillance Program and Automated External Defibrillator (AED) program
• Ensuring health promotion information is evidence based, accessible, and relevant.
• Ensure the health and medical services of TWU comprehensively address the needs of the university community through:
• Provision of primary health care services
• Oversight of electronic health records and all activities related to ensuring the privacy and security of paper and electronic health records.
• Adherence to protocols for government health reports
• Oversight of and ongoing advocacy pertaining to the Student Health Services contract provided by Fraser Health Authority to fund physician services in the Wellness Center.
• Ensuring all complaints or concerns are addressed promptly and thoroughly, maintaining a respectful approach in all aspects of quality assurance and control.
• Shared with the Executive Director and Director of CW, ensure appropriate policies and procedures are in place for risk management in all areas (e.g. personal and community health) of the Wellness Centre.
• Serve the broader University community and represent the Wellness Center both on and off campus as required; including but not limited to membership on committees, collaboration/leadership of joint efforts as needed, and participation in professional organizations (ex. CACUSS, ACHA, and the BC Student Health Leaders Group).
• Guided by Student Health models including the Okanagan Charter: An International Charter for Health-promoting Universities and Colleges and the American College Health Association Healthy Campus Framework.
• Responsible for ensuring compliance with provincial laws, Council for the Advancement of Standards in Higher Education (CAS) Standards and Ethical Guidelines for providing professional services/educational programs regarding the scope of health services’ staff, human rights, and accessibility law. Including but not limited to: Fraser Health Authority, Alternative Payments Subsidiary Agreement, Doctors of BC, and the BC College of Nurses and Midwives.

The Person

Skills and Abilities

• Demonstrated superior interpersonal skills in working with a diverse student and staff population.
• Strong administrative skills that can be applied in a busy and challenging work environment. Strong communication skills, both oral and written, can be utilized as part of directing vision and guidance for campus health and wellness.

Personal
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
Warm-hearted, dedicated, committed, and mature evangelical Christian with a keen desire to serve in family, church, work, and community. A firm commitment to TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation. A pleasant personality with a positive and friendly attitude in a busy and challenging atmosphere.
Servant-Leader Way of Life: Acts in a manner that exemplifies Jesus Christ in all on- and off-campus contacts thereby living out the servant leadership mission of the University and contributing effectively towards achieving the institutional and Kingdom goals of the Organization. As a leader, through thoughts, words, and actions, demonstrate what it means for a Wellness Centre to be centered on Jesus Christ. Everything will be guided by these core values, rooted in scripture: Christ-followers, character-builders, truth-seekers, learners, salt and light, and reconcilers.
Key Internal Interactions
Reports: Wellness Centre Physicians; Office Assistants; Health Services Team Lead; Clinic Nurses
Reports to: Executive Director, Wellness Centre
Standards & Requirements
Education: Master’s degree in Nursing, Public Health, Business Administration or related field is required with appropriate experience.
Experience: A minimum of 10 years of proven administrative experience in a multi- faceted health service industry is preferred. Minimum of 5 years of expert level practice as a Registered Nurse with a license in good standing with BCCNM is required.
In compliance with Order of the Provincial Health Officer (Pursuant to Sections 30, 31, 32, 39 (6), 54, 56, 57, 67 (2) and 69 Public health Act, S.B.C, 2008), proof of current vaccination against COVID-19.
Duties and responsibilities that do not constitute a major change may be added, deleted, or changed at any time at the supervisor’s discretion, orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources at humanresources@twu.ca.
Trinity Western University is located on the traditional ancestral territory of the Sto:lo people

• Provide leadership and administrative oversight to the professional services, educational and informational programs within TWU Health Services to support the health and well-being of students and foster healthy communities across the University by:
• Working closely with the Executive Director and Director of CW to support operation and vision of the Wellness Center as a department
• Recruitment, hiring, training, and annual evaluation of Health Services staff
• Includes administering physician contracts per the BC Physician Master Agreement
• Strategic planning and annual goal setting of Health Services and individual staff therein
• Ensuring clinical, administrative, and information management policies, procedures and protocols are developed, communicated, and revised regularly to ensure area best practices
• Development of new services based on regular needs assessment of the university community served
• Oversight of inter-departmental collaborations including with the school of Nursing, Campus Security, and others. Budget and medical services billing oversight as well as revenue generation; provision of regular financial updates to the Executive Director
• Human resource management within HS
• Leadership in developing medical insurance enrollment systems.
• Oversight of Medical Surveillance Program and Automated External Defibrillator (AED) program
• Ensuring health promotion information is evidence based, accessible, and relevant.
• Ensure the health and medical services of TWU comprehensively address the needs of the university community through:
• Provision of primary health care services
• Oversight of electronic health records and all activities related to ensuring the privacy and security of paper and electronic health records.
• Adherence to protocols for government health reports
• Oversight of and ongoing advocacy pertaining to the Student Health Services contract provided by Fraser Health Authority to fund physician services in the Wellness Center.
• Ensuring all complaints or concerns are addressed promptly and thoroughly, maintaining a respectful approach in all aspects of quality assurance and control.
• Shared with the Executive Director and Director of CW, ensure appropriate policies and procedures are in place for risk management in all areas (e.g. personal and community health) of the Wellness Centre.
• Serve the broader University community and represent the Wellness Center both on and off campus as required; including but not limited to membership on committees, collaboration/leadership of joint efforts as needed, and participation in professional organizations (ex. CACUSS, ACHA, and the BC Student Health Leaders Group).
• Guided by Student Health models including the Okanagan Charter: An International Charter for Health-promoting Universities and Colleges and the American College Health Association Healthy Campus Framework.
• Responsible for ensuring compliance with provincial laws, Council for the Advancement of Standards in Higher Education (CAS) Standards and Ethical Guidelines for providing professional services/educational programs regarding the scope of health services’ staff, human rights, and accessibility law. Including but not limited to: Fraser Health Authority, Alternative Payments Subsidiary Agreement, Doctors of BC, and the BC College of Nurses and Midwives