Director, HRL Facility Operations- Search Firm

at  California State University

JOB SUMMARY

Under the general supervision of the HRL Executive Director, who provides broad guidelines for the focus of work, the Director of Housing Facilities assumes full responsibility for the operation of Housing and Residential Life facilities. This includes maintenance, custodial services, and both minor and major capital projects. Primary responsibility encompasses planning, staffing, directing, controlling, and managing operations, managing construction and alteration projects, facility improvements, and maintenance of the infrastructures of the HRL facilities and staff hiring, training, and safety compliance. The Director also oversees all facilities projects, establishes, and maintains a preventative maintenance program, emergency repair services, and building refurbishment. They have direct oversight of a multi-skilled workforce and serves on the departmental leadership and management team. Additionally, the Director prepares and oversees facilities budget and stands in to make decisions for the department in the absence of the Executive Director of Housing and Residential Life and the Director of Residential Life.
Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and

KNOWLEDGE SKILLS AND ABILITIES

Ability to supervise a diverse work force. Skill in managing all administrative and technical aspects of construction and alteration projects in a housing and residential life environment. Working knowledge of all phases of repair, construction and alteration work performed by skilled trades and custodial personnel to include knowledge of methods, tools, equipment, and materials of the construction trades and custodial services in general to organize work, evaluate progress, ensure craft and custodial work assignments, and meet stated standards. Skill in planning, staffing, monitoring, controlling, directing projects for quality control and accurate budgeting of various construction projects. Ability to oversee a construction project. Ability to read blueprints. Excellent organizational skills to maintain projects, names, dates, places, in an accurate manner. Strong understanding of building maintenance trades. General understanding of building custodial and grounds operations.
Ability to exercise sound time management skills and control projects and work proactively to mitigate delays, legal confrontations, budget problems, and additional complications that may jeopardize project or HRL goals and objectives. Working knowledge of human resources management principles to coach, train, motivate, evaluate and discipline as needed. Demonstrated experience working in a union workforce environment. Ability to maintain equanimity in the face of resistance, indifference, or hostility. Skill in writing concise, logical, and grammatically correct correspondence, analytical reports, and staff evaluations. Ability to communicate effectively on a one-to-one basis or in group setting to obtain information, explain policies, procedures, etc. Ability to manage, organize and demonstrate command of a complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing projects. Skill in analyzing information, problems, situations, procedures, etc. to define the problem, identify relevant issues, and generate reasonable and appropriate alternatives. Skill in reading technical contracts reports and job specifications. Computer literate with knowledge of Microsoft Office Suite (e.g. Word, Excel, Outlook, Access, etc.) and Internet applications and facility management software.
Ability to learn and use resident management application (StarRez). Working knowledge of various hand tools and power tools related to various trades and custodial services. Working knowledge of building and fire codes including Occupational & Health Administration general safety rules, equipment, and clothing and California Administrative Codes include Titles 19, 22, and 24 when overseeing projects. Working knowledge of ADA requirements. Familiar with cleaning products, equipment and procedures. Ability to work on several projects at one time. Ability to communicate and work effectively with a wide variety of constituents. Familiar with admittance systems, both key access and card key access. Ability to effectively establish and maintain cooperative working relationships peers, department and university personnel, and the public, and within a diverse, multi-cultural environment. Skill in mathematical calculations sufficient to prepare budgets, estimates, reports and projects to monitor project costs. Ability to work under fluctuating workload conditions with frequent interruptions, distractions, and emergencies. Problem solving skills. Skill to prepare and monitor budgets. Skill in crisis intervention. Effective written communication skills and ability to prepare reports. Ability to consistently be present at work and report to work on time prepared to perform the duties of the position. Ability to work odd hours as needed when addressing trouble calls. Ability to work effectively, respectfully, and productively as part of the team. Oral communication skills to communicate diplomatically and effectively with coworkers, staff, and campus community, guests, etc.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university’s commitment to a “vision of excellence.”

EDUCATION AND EXPERIENCE

• Bachelor’s degree required, Master’s degree or additional education or trainings preferred.
• Minimum of 7 years Housing, student services or other related university experience strongly preferred.
• Minimum of 5 years Facilities Management experience required.
• Minimum of 5 years of Custodial Services management experience strongly preferred.
• Experience with Budget Management.
• Experience supervising in a unionized environment strongly preferred.
• Understanding of Safety/Risk Mitigation efforts as related to facilities work.
• When not in the office, will work in a variety of environments from cramped equipment spaces to outdoor areas. May experience dangerous working conditions involving high voltage, steam, and hot water. There is a manual labor component involving lifting and carrying. May be exposed to a variety of odors and fumes. On occasion, incumbent will work odd hours to address trouble calls or emergencies.

PHYSICAL SUMMARY

Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.

• Supervision, Management, and Administrative Operations: Direct and coordinate managerial and administrative activities of the HRL Facilities Unit (includes Custodial Services and Maintenance) by meeting with the HRL Exec. Director or Sr. Management, and lead personnel to develop and implement short/long term goals and establish priorities. Ongoing physical managerial presence to ensure effective and efficient business operations.
• Leadership: Lead the facilities maintenance and custodial services teams in the delivery of integrated facilities
• Human Resources: Manage staffing recruitment including interviewing, selecting, training, evaluating, and disciplinary actions of personnel in coordination with Division of Student Affairs (DSA) HR.
• Project Management: Manage all routine maintenance, trouble calls, and emergency repairs for various structural components in the HRL facilities, including mechanical, electrical, plumbing (MEP) systems, and custodial services.
• Budget Management: Manage budget resources allocation for planned and operational Facilities services. Monitor project costs and overruns by utilizing various departmental databases/computer systems and other budget reports.
• Customer Relations: Regularly communicate with building representatives to establish close working relationships to share mutual goals and objectives, to resolve any potential conflicts or problems.