Director, Hub Owner

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Sun Life Retail Advice & Solutions (RA&S) is one of the leading financial institutions in Canada that offers Canadians holistic advice and innovative solutions including insurance, wealth and health through a team of digitally-enabled and insights-driven human advisors. We are on an exciting journey to create exceptional digital experiences that delight retail Clients while integrating engagement with human advisors.
Reporting into the AVP, Advisor Digital Journey, the Director, Hub Owner will develop and execute on the strategy to create capabilities that will provide ease and convenience to Advisors, making it easier for them to do business with Clients, increase productivity and grow.
The Director will jointly lead delivery teams with Journey Tech Lead from Digital Business Technology & Services (DBTS) and work with cross functional partners in the business and operations. You have a passion for Client centricity while possessing strong business acumen to deliver value and outcomes. You will manage priorities to deliver on the features that are core to our business and align with the overall strategy of the RA&S business. You are a leader who constantly strives to innovate by being both Client and data obsessed to create the best possible experience.

JOURNEY EXPERIENCE VISION AND STRATEGY

• Develop a clear and compelling journey experience vision aligned to RA&S business strategy and outcomes
• Lead the development and delivery of roadmaps that are aligned to user target journey
• Be accountable for Advisor journey objectives and key results (OKRs)

DIGITAL EXPERIENCE AND CAPABILITY DEVELOPMENT

• Together with Journey Tech Lead, lead agile squads to build and deploy compelling Advisor facing features and capabilities
• Continuously monitor and measure end-user behaviours and usage of digital capabilities to inform ongoing refinement of Client journey roadmap and feature pipeline
• Leverage competitive intelligence and integrate usability studies and research into product requirements to enhance user satisfaction
• Maximize the value produced by agile team by ensuring the digital capability or experience meet the user’s needs and aligned with product vision