Director, Human Resources Business Partner (HRBP)

at  Thumbtack

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

WHAT YOU’LL NEED

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• 10+ years of experience in HR, with at least 5 years in a leadership role managing HR professionals.
• A proven track record of partnering with and driving the success of teams across both business strategy and frontline operations, including Sales, Customer Service, and Business Development, in fast-paced, dynamic environments.
• Strategic thinking that’s bold and innovative, combined with the humility to listen and adapt. You know how to influence senior leaders and drive change that’s aligned with our values.
• Exceptional partnership skills – from C-level leaders to frontline managers – building trust, delivering feedback, and facilitating discussions at all levels come naturally to you.
• Deep expertise in HR practices, including performance management, employee relations, organizational development, and change management.
• A data-driven mindset with a passion for turning insights into action. You’re always looking for ways to improve and aren’t afraid to ask tough questions.
• A commitment to creating a diverse, equitable, and inclusive workplace where everyone can feel they belong.

LEARN MORE ABOUT US

• Life @ Thumbtack Blog
• How Thumbtack is embracing virtual work
• Follow us on LinkedIn
• Meet the pros who inspire us
  Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
  Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
  If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/

ABOUT THE ROLE

Are you ready to join a collaborative team of HRBP leaders who are redefining what it means to drive people success? As our third Director, HRBP at Thumbtack, you’ll be stepping into a role that’s pivotal in guiding and executing on our people strategy within a global context. You will be leading a focused team of two HRBPs based in the Philippines, together providing dedicated support to the Chief Commercial Officer (CCO) organization. Our broader HRBP team, which you’ll be a key part of, includes talented individuals across the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to our VP of HR, you’ll provide strategic HR leadership and ensure our people strategy comes to life within your area of focus. We’re looking for someone who’s humble yet fiercely driven, ownership-oriented, and who can effortlessly give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!

RESPONSIBILITIES

• Business & Strategic Leadership: Serve as a strategic partner to senior leadership, particularly the CCO and the CCO leadership team. You’ll bring your knowledge of functions like Sales, Customer Service, Business Development and other operational and frontline teams to the table, advising at the intersection of business and talent strategy and influencing key decisions related to team health, performance, organizational design and workforce planning.
• Team Leadership and Development: You’ll be a part of a team of business-oriented HRBPs who are committed to making a real impact. Your leadership style should foster a culture of ownership, where everyone feels empowered to take charge of their work. You’ll encourage open, honest feedback—because that’s how we grow—and you won’t shy away from pushing the team to reach new heights.
• Operational Excellence: You’ll oversee the execution of HR programs that are tailored to Thumbtack’s unique needs, ensuring our HR programs are not just implemented, but executed with excellence.
• Data-Driven Decision Making: Data is your friend. You’ll guide your team in turning numbers into insights, and those insights into actions that make a difference. Focusing on scalability and impact, you’ll make sure we’re always refining and optimizing our strategies.
• Culture and Employee Advocacy: You’ll be a champion for Thumbtack’s culture, ensuring our values aren’t just talked about, but lived every day. Lead by example and make sure your team does the same with their client groups.
• Change Management: Change is constant, and you’ll be the one helping your team navigate it smoothly. You will drive and lead other HRBPs in managing complex organizational changes, ensuring clear communication, alignment, and support for employees.
• Collaborate Across People Team: You’ll work hand-in-hand with others on the People Team to create and execute strategies that make Thumbtack a place where people want to work. You’ll partner with teams like Recruiting, DEI, OD, and Total Rewards, to develop and implement integrated People strategies that support Thumbtack’s business objectives with a people-first approach.