Director, Indigenous Trusts

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
As the Director, Indigenous Trusts, you are accountable for providing leadership and oversight to the Indigenous Trusts Team and may manage a small portfolio that is complex in nature. You will have direct accountability for the business deliverables and the effective operation of the Indigenous Trusts Team. You create a proactive client service environment, maximizing productivity and client servicing effectiveness by providing strategic direction and effective business planning. You will report to the Executive Director & COO, CIBC Trust.
Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Client Engagement- Working with the Indigenous Banking – Trust Services Team to support the growth of the Indigenous market and enhance the client experience. Monitoring losses, client complaints and other corporate requirements in regard to client account administration and mentoring the team on technical aspects. Identifying systemic issues and/or trends and implementing changes to mitigate risk and close gaps.
• Collaboration - Partnering effectively with internal experts from the Investment Management and Tax Department, to provide oversight and guidance on client investment and tax issues. Building strong relationships within CIBC including Indigenous Banking, Commercial Banking, Wood Gundy, CAMI and CPIC partners and external service providers.
• Relationship building - Consulting with the Executive Trust Officer(s) matching account relationship profile (needs and objectives) and level of expertise and complexity with appropriate staff to ensure proper file management and client satisfaction.
• Leveraging technical knowledge - Staying current on legislative changes, industry practices and social trends/technological advancements that impact clients (e.g. digital assets, social media, etc); Acting as rotating chair and participate in Management Discretionary Committee meetings. Challenging traditional methods of trust administration to better align with current digital advancements.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• You’re a certified professional. You have current accreditation and good standing TEP and/or MTI designation. It’s an asset if you have extensive experience in Indigenous Trusts administration.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what’s possible.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 11th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Communication, Customer Experience (CX), Leadership, People Management, Problem Solving, Trust Services, Work Collaborativel

Please refer the Job description for details