Director, Internal Communications

at  ResMed

The Director of Internal Communications is responsible for developing and executing the internal communications and employee engagement strategy for ResMed. This role will create innovative, inspiring, and motivating communications programs that inform and engage ResMedians across all levels of the organization.
This pivotal role involves supporting change management initiatives and ensuring effective communication channels reach all employees, from executives to manufacturing line staff. You will navigate diverse work environments, catering to in-office, remote, and non-device-equipped employees, fostering a cohesive and informed organizational culture. Your work will ensure employees feel connected and motivated and understand how their role supports ResMed’s goals, priorities, and strategy.
This position requires a high degree of sensitivity to diverse audiences and will include someone who can develop strategy, do the work, and manage a team.

Key Responsibilities

• Employee Engagement: Develop and lead global employee engagement strategies that drive a unified and inclusive culture across diverse, distributed teams (on-site, remote, hybrid, global) and ensure employees understand the company’s direction, strategy, and business objectives.
• Change Management: Collaborate with leadership and the People team to support change management initiatives through clear, timely, and engaging communications.
• Audience Segmentation: Tailor communication strategies and messages to effectively reach diverse employee groups, including executives, office-based employees, remote workers, and those without access to devices.
• Channel Management: Own the digital engagement strategy, ensuring effective use of communication platforms (intranet, collaboration tools) to keep employees connected and informed, regardless of their location and work setup. In addition, identify and utilize other appropriate communication channels, such as leader toolkits, newsletters, town halls, and face-to-face meetings, to ensure information reaches all employees effectively.
• Partnership with HR and other internal businesses: Work closely with the HR team to integrate employee engagement initiatives with talent development, diversity and inclusion efforts, and overall employee well-being programs. In addition, work with the strategy, product, revenue and CEO leadership team to enhance employee engagement.
• Content Creation and Management: Oversee the creation, curation, and distribution of internal communications content, ensuring consistency in messaging and alignment with organizational goals.
• Data-Driven Insights: Utilize employee feedback, surveys, and analytics to assess engagement levels and identify opportunities for improvement. Translate data into actionable insights that inform engagement strategies.
• Leadership Engagement: Partner with executive leadership and managers to foster an environment that supports open communication and collaboration, providing tools and resources to enable them to champion employee engagement within their teams.
• Crisis Communication: Support crisis communication activities to ensure timely and accurate information dissemination during critical incidents.
• Continuous Improvement: Stay abreast of industry trends and best practices in internal communications, employee engagement and change management, applying insights to continuously enhance ResMed’s internal communication strategies.
• Writing: Develop content for executives and other internal communication materials.
• Influence: Advocate for the importance of internal communications, and change management communications, influencing leaders and stakeholders to support ResMed’s internal communications efforts.
• Team Leadership Effectively leads, manages, and inspires a high-performing team of communicators.
• Lead and Manage Distribution Lists: Ensure ResMed has an effective system for quickly developing distribution lists for communications.
• Diversity, Equity, and Inclusion (DEI): Collaborate with the DEI team to embed inclusive practices into all engagement activities, fostering a workplace where everyone feels valued and heard.

Required Skills

• Education: Bachelor’s degree in Communications, Public Relations, Journalism, Business Administration, or a related field.
• 10+ years of experience in internal communications, corporate communications, or related fields.
• Proven experience developing and implementing digital (Teams, Yammer, Slack, etc.) and global internal communications strategies, preferably in a large multinational organization.
• Offline Engagement: Ability to develop innovative ways to connect non-connected employees (such as on-site workers) and integrate them into the broader digital culture and engagement initiatives.
• Diversity, Equity, and Inclusion (DEI): Experience collaborating with DEIs team to embed inclusive practices into all engagement activities, fostering a workplace where everyone feels valued and heard.
• Experience in change management communications, supporting organizational initiatives and driving employee engagement.
• Demonstrated experience managing a team of communicators, fostering a collaborative work environment while, at the same time, doing the work.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely, and support executive communications.
• Ability to influence and collaborate effectively across all levels of the organization, including executives.
• Strategic thinker with the ability to develop innovative communications programs that align with business objectives.
• Proficiency in managing multiple projects simultaneously in a fast-paced environment, with keen attention to detail and deadlines.
• Strong analytical skills to measure and evaluate the effectiveness of communications initiatives, using data to drive decisions.
• Crisis communication experience, handling sensitive issues with discretion and transparency.
• High level of cultural sensitivity and ability to adapt communications strategies for diverse global audiences.
• Creative and forward-thinking, with a passion for continuous improvement and staying updated on industry trends.
• Ability to thrive in a dynamic, evolving organization and effectively manage ambiguity.
• Strong ethical standards and commitment to upholding corporate values and integrity in communications.

Preferred Qualifications

• Advanced degree in related area; Accreditation in Public Relations (APR)
• Communications experience working in healthcare, healthcare technology, medical devices, or technology industries.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $187,000 - $235,000 USD.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now

• Employee Engagement: Develop and lead global employee engagement strategies that drive a unified and inclusive culture across diverse, distributed teams (on-site, remote, hybrid, global) and ensure employees understand the company’s direction, strategy, and business objectives.
• Change Management: Collaborate with leadership and the People team to support change management initiatives through clear, timely, and engaging communications.
• Audience Segmentation: Tailor communication strategies and messages to effectively reach diverse employee groups, including executives, office-based employees, remote workers, and those without access to devices.
• Channel Management: Own the digital engagement strategy, ensuring effective use of communication platforms (intranet, collaboration tools) to keep employees connected and informed, regardless of their location and work setup. In addition, identify and utilize other appropriate communication channels, such as leader toolkits, newsletters, town halls, and face-to-face meetings, to ensure information reaches all employees effectively.
• Partnership with HR and other internal businesses: Work closely with the HR team to integrate employee engagement initiatives with talent development, diversity and inclusion efforts, and overall employee well-being programs. In addition, work with the strategy, product, revenue and CEO leadership team to enhance employee engagement.
• Content Creation and Management: Oversee the creation, curation, and distribution of internal communications content, ensuring consistency in messaging and alignment with organizational goals.
• Data-Driven Insights: Utilize employee feedback, surveys, and analytics to assess engagement levels and identify opportunities for improvement. Translate data into actionable insights that inform engagement strategies.
• Leadership Engagement: Partner with executive leadership and managers to foster an environment that supports open communication and collaboration, providing tools and resources to enable them to champion employee engagement within their teams.
• Crisis Communication: Support crisis communication activities to ensure timely and accurate information dissemination during critical incidents.
• Continuous Improvement: Stay abreast of industry trends and best practices in internal communications, employee engagement and change management, applying insights to continuously enhance ResMed’s internal communication strategies.
• Writing: Develop content for executives and other internal communication materials.
• Influence: Advocate for the importance of internal communications, and change management communications, influencing leaders and stakeholders to support ResMed’s internal communications efforts.
• Team Leadership Effectively leads, manages, and inspires a high-performing team of communicators.
• Lead and Manage Distribution Lists: Ensure ResMed has an effective system for quickly developing distribution lists for communications.
• Diversity, Equity, and Inclusion (DEI): Collaborate with the DEI team to embed inclusive practices into all engagement activities, fostering a workplace where everyone feels valued and heard