Director, Investigations

at  AARP

Overview:
AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation’s largest-circulation publications, AARP The Magazine and the AARP Bulletin.
All members of AARP’s OGC advise business units and affiliated entities to serve the goals and mission of the organization in a manner that is compliant, ethical, solution-oriented and timely; consult and collaborate with management to develop strategic plans and ensure organizational activities meet legal and regulatory compliance; and work collaboratively to accomplish organization goals and execute on organization mission.
We are seeking an experienced Director of Investigations to lead a small team of investigators and manage complex cases enterprise-wide. The successful candidate will oversee the full life cycle of investigations, ensure thorough risk assessments, and develop strategies to address and resolve issues effectively. This role involves managing investigation projects, creating and delivering ethics and compliance training, and maintaining the highest standards of confidentiality and ethical conduct.

Responsibilities:

• Directs the development, implementation and maintenance of a formal fraud risk management program and fraud investigation policies and procedures. Identifies and assesses fraud risks and their implications, defines root causes, and works with management to identify ways to prevent, mitigate and address these risks.
• Directs the enterprise’s investigative function. Oversees the investigative team’s performance and personally conducts investigations of a highly sensitive and/or complex nature. Handles highly confidential information and situations.
• Oversees and personally prepares management reports and presents results and recommendations to senior management and the Board of Directors. Establishes and maintains contact with management to ensure understanding of risks, recommendations, and that corrective actions are taken.
• Leads the enterprise’s fraud risk assessment process. Collaborates with others to integrate this work into the internal audit risk assessment process and enterprise risk management process.
• Directs fraud tracking and monitoring processes, including oversight of databases, management reporting and trend analyses used to facilitate timely governance reporting and decision-making. Develops and presents enterprise-wide fraud awareness training. Synthesizes lessons learned from investigations and incorporates lessons into education and awareness communications.
• Partners with the internal audit functions in the coordination of fraud/misconduct auditing and monitoring activities (e.g., risk identification, transaction analysis, data mining and exception reporting systems and other monitoring controls, etc.) and facilitates effective and efficient sharing of relevant information between the two functions.
• Partners with other staff to implement the organization’s Ethics and Compliance Program strategies designed to prevent and detect misconduct and promote an ethical culture and compliance with the law (e.g., management of the organization’s misconduct phone and web line).
• Serves as the subject matter expert on fraud, providing consultation on matters, as needed, including those of a highly sensitive and critical nature. Regularly conducts research and networks with external experts and other practitioners to ensure the organization’s fraud management program is aligned with best practices.

Qualifications:

• Bachelor’s degree with a minimum of 10 years of experience with full life-cycle investigations, leading and conducting investigations, leading projects of a highly sensitive and complex nature.
• Prior people management experience, ideally leading teams of investigators.
• Experience providing risk assessments.
• Creating and facilitating ethics and compliance training.
• Excellent presentation and oral communication skills with the ability to produce clear and concise reports and review reports of others.
• High ethical standards and strong sense of confidentiality.
• Experience with policy development.
• CCEP certification.

AARP will not sponsor an employment visa for this position at this time.

ADDITIONAL REQUIREMENTS

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

• Directs the development, implementation and maintenance of a formal fraud risk management program and fraud investigation policies and procedures. Identifies and assesses fraud risks and their implications, defines root causes, and works with management to identify ways to prevent, mitigate and address these risks.
• Directs the enterprise’s investigative function. Oversees the investigative team’s performance and personally conducts investigations of a highly sensitive and/or complex nature. Handles highly confidential information and situations.
• Oversees and personally prepares management reports and presents results and recommendations to senior management and the Board of Directors. Establishes and maintains contact with management to ensure understanding of risks, recommendations, and that corrective actions are taken.
• Leads the enterprise’s fraud risk assessment process. Collaborates with others to integrate this work into the internal audit risk assessment process and enterprise risk management process.
• Directs fraud tracking and monitoring processes, including oversight of databases, management reporting and trend analyses used to facilitate timely governance reporting and decision-making. Develops and presents enterprise-wide fraud awareness training. Synthesizes lessons learned from investigations and incorporates lessons into education and awareness communications.
• Partners with the internal audit functions in the coordination of fraud/misconduct auditing and monitoring activities (e.g., risk identification, transaction analysis, data mining and exception reporting systems and other monitoring controls, etc.) and facilitates effective and efficient sharing of relevant information between the two functions.
• Partners with other staff to implement the organization’s Ethics and Compliance Program strategies designed to prevent and detect misconduct and promote an ethical culture and compliance with the law (e.g., management of the organization’s misconduct phone and web line).
• Serves as the subject matter expert on fraud, providing consultation on matters, as needed, including those of a highly sensitive and critical nature. Regularly conducts research and networks with external experts and other practitioners to ensure the organization’s fraud management program is aligned with best practices