Director IT Service Engineering

at  LSEG London Stock Exchange Group

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

ROLE SUMMARY:

As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework.

WHAT YOU’LL BE DOING:

• Senior technology interface for IT Service Engineering stakeholders across all lines of business and group technology functions
• Functionally responsible for IT Service Strategy operating model and strategy
• ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management
• Responsible for compliance with COBIT Control Library, assurance and testing
• Driving Technology Service Improvement Plans to drive service effectiveness
• Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls (Hardware Asset Management / Software Asset Management)
• Lead and drive the delivery of Service governance, core control framework and regulatory adherence
• Partner with business to plan and run the IT Service Strategy budget across both BAU opex and all capex investment programmes
• Partner with Group Enterprise Service data platform and tooling, driving requirements and automation
• Regulatory/Risk and control oversight across technology
• Leads design, implementation and operation of dedicated service management policies, process and procedures
• Group reporting, key control and risk management