Director, Lead Business Systems Analyst

at  Digital Realty

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

YOUR ROLE

The Director, Business Systems Analyst Lead will collaborate with senior leadership, business units, and IT to identify opportunities for system enhancements and business process improvements. This role is crucial for ensuring that business systems align with organizational goals and that projects deliver value effectively and efficiently. Additionally, the Director will lead, mentor and develop a team of business systems analysts, promoting professional growth and skill development. The ideal candidate will have strong BSA experience and will be adept at collaboration, analysis, problem-solving and communicating complex issues and solutions to help maximize the benefit of IT system investments.

WHAT YOU’LL DO

• Serve as the main point of contact between business units and IT teams.
• Facilitate communication and collaboration among stakeholders throughout the project lifecycle.
• Collaborate with stakeholders to understand business needs and document financial requirements.
• Mentor junior analysts and provide guidance on best practices in business analysis.
• Lead cross-functional teams and encourage collaboration.
• Conduct interviews and workshops to gather detailed information.
• Analyze current business processes and systems to identify areas for improvement.
• Create comprehensive documentation, including business requirements, use cases, process flows, and specifications.
• Work with technical teams to design and propose solutions that meet business requirements.
• Ensure that proposed solutions align with overall business strategy and objectives.
• Develop test plans and coordinate user acceptance testing (UAT) to ensure solutions meet specified requirements.
• Provide training and support to end-users and stakeholders on new systems and processes.
• May develop training materials and user guides.
• Monitor and evaluate the effectiveness of implemented solutions
• Recommend enhancements and optimizations based on feedback and performance metrics.
• Contribute to long-term strategic planning for technology and business process improvements.