Director, Legal, Privacy

at  Zendesk

Job Description
Zendesk develops software that helps its 160,000+ customers across more than 150 countries and territories build the best customer experiences.
As we scale our business, we are seeking a highly-motivated, adaptive, and business-minded privacy leader to oversee a stellar team in counseling business partners with practical advice and running Zendesk’s global privacy program. This role will report to Zendesk’s Associate General Counsel, Product & Privacy.
Preferred locations: Dublin, London, Lisbon, or Kraków

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

• Build trusting relationships across security, IT, data governance, product development, marketing, commercial, procurement, and HR, and provide these teams with high-quality, actionable legal advice that enables Zendesk to meet its ambitious goals
• Advise colleagues in the legal team on privacy topics relevant to their areas of ownership (such as commercial, product, and employment)
• Managing a team of dedicated privacy professionals, own and drive the company’s privacy program and strategy, identifying and executing your vision for its improvement and continued success
• Refine the fundamentals, like incident response, commercial negotiation, vendor assessments, data subject requests, and marketing lead management; and enhance the new and important, like AI governance
• Consult with Zendesk’s external Data Protection Officer to ensure privacy compliance and the protection of data subject rights
• Develop, update and maintain privacy and data protection documentation (e.g., privacy notices, contract negotiation playbooks, ISO certificates, Binding Corporate Rules, and guides)
• Stay informed of changes and developments in laws, regulations, standards and guidance and update business practices/processes accordingly
• Train, educate, mentor, and inspire your colleagues across all levels of the company
• Understand and support the company’s business goals while mitigating risk.