Director (m/f/d) - Field Service Optimisation

at  Alvarez and Marsal

Description
Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory, business performance improvement and turnaround management services.
With over 10,000 people across 5 continents and based in 80 locations, we deliver excellent results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders and their teams leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results.

TECHNICAL COMPETENCIES AND EXPERIENCE

• Director/Manager of Field Service Operations in one of the following services: Energy Services, Grid, Telco, Fire & Security, Cable TV
• Management consultant specialising in Field Service Operations

Additionally, you will have a good mix of the following experience:

• Proven track record of delivering performance improvement in Field Service Operations. Demonstrable improvements in key performance indicators:
• Cost-to-Serve
• Productivity: Engineer Utilisation; Jobs-per-Day
• Effectiveness: First Attendance; First Time Fix; PPM Completion Rate; Time-to-Complete
• Record of delivering improvements through the design, implementation, and optimisation of:
• Process: Planning & Scheduling Optimisation; SOPs; Tool / Test Kits; Van Layout; Inventory Management
• Technology: CAFM; PSO; PDA; Vehicle Tracking
• People: Skills / Capability Building; Team Set-up; Work Allocation
• Performance Management: KPIs; Targets; Performance Dialogues; Data Visualisation and Reporting
• Possibly an engineering degree but with experience of Lean, 6 Sigma and Operational Excellence
• Planning and Scheduling Optimization Software (desirable)
• Fluency to a native level in both written and verbal English and German is essential

If you want to be part of A&M’s success story and would like to grow in a dynamic environment, we are looking forward to your application

Our team of senior professionals have not just capabilities as advisors but in many cases also a proven and successful track record as a senior level executive in operational roles. Across all levels, our professionals work in a “hands-on”, action-oriented style with senior client management, and with the entrepreneurial freedom and opportunities which are at the heart of A&M’s culture. We are growing the team at Director (m/f/d) level to enhance our highly experienced senior management team. We are seeking a talented, ambitious, experienced and entrepreneurial field service optimisation practitioner who wants to further their career.