Director, Northern Partnerships, Virtual Care and ECHO

at  Centre for Addiction and Mental Health

Job Description
The Centre for Addiction and Mental Health (CAMH) is Canada’s largest academic health sciences centre and one of the world’s leading research centres in mental illness. Dedicated to improving the lives of patients today and tomorrow, CAMH is a leader in clinical care, research, education, and system building, nationally and globally. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts groundbreaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government. Through its Foundation, CAMH is breaking ground in mental health philanthropy globally.
CAMH is currently seeking a highly motivated and experienced Director to join our team to lead the Northern Partnerships, Virtual Care & ECHO Services portfolio. The Director will play a key role in leading CAMH to supporting equity in access to quality mental health services and capacity-building with northern, remote and/or underserved communities, including northern partnerships in Ontario and Nunavut.

The services offered in the portfolio include:

• Providing community-oriented psychiatry services in northern Ontario and Nunavut, through an integrated hybrid model of care, including in-person (fly-in and drive-in) and virtual patient visits, support indirect care with community based primary care providers and offering unique resident education opportunities.
• Support CAMH’s organizational capacity to leverage and implement virtual care through policy and protocol development, support resources, training and evaluation.
• Support virtual mental health communities of practice through the Extension for Community Healthcare Outcomes Ontario Mental Health at CAMH and the University of Toronto (ECHO ONMH) program, as well serve as a national resource training centre for the development of new ECHOs as a SuperHub (collaboration between CAMH and UHN).

Reporting to the Senior Vice-President, Clinical Care, and working closely with executive committee members of psychiatry partnerships with Ontario, Nunavut and ECHO, the Director will provide leadership and oversight to the strategic directions of the services, support interestholder engagement and collaboration, and plan and support implementation of the strategic plans, operational workplans and key quality improvement initiatives. The Director, works closely with Medical leadership of Northern Partnerships, Virtual Mental Health and ECHO.

Key leadership initiatives for the Director will include:

• Lead our approach to engagement and partnership with northern and underserved communities in the development of the portfolio’s programs and initiatives, guided by a commitment to inclusion, collaboration and co-design.
• Support and manage relationships with senior levels of provincial, territorial government, community-based organizations and Departments of Psychiatry at Ontario-based medical schools.
• Cultivate and maintain partnerships within the networks and communities
• Collaborate with leaders across CAMH and the mental health system to manage and enhance partnerships and priority initiatives with northern, remote and/or underserved communities.
• Negotiate and maintain partnership agreements with over 50+ partners and oversee the effective delivery of the services.
• Plan and execute regular meetings, including partners, executive committee members, funders and other interestholders, and other modes of communication to keep partners engaged.
• Ensure the effective functioning of the services, including overseeing governance structures.
• Act as an escalation point for issues management and conflict resolution.
• Oversee the development and implementation of strategy for the services in the portfolio, including providing leadership to quality improvement initiatives, in alignment with organization goals and relevant regulations.
• In a dyad leadership model, work closely with the Medical Director, to plan and innovate mental health services and capacity building initiatives, and serve on the CAMH Clinical Leadership Team.
• Establish the necessary structures and teams to implement, monitor and improve upon key initiatives and service operations.
• Collaborate closely with leaders at CAMH in legal services, finance, education, Shkaabe Makwa, public affairs, analytics, clinical information and the Information Management Group, as well as externally such as provincial, territorial, Departments of Psychiatry at Canadian-based medical schools and health system leaders, to advance the work.
• Work with provincial and territorial governments to support the ongoing sustainability and growth.
• Oversee teams with expertise in services with northern communities, virtual care and ECHO.
• Other duties assigned or adjusted as necessary.

Job Requirements
The successful candidate will have a Master’s Degree in a related field (e.g. Business, Healthcare Administration, Public Administration, Healthcare, Population Health) and 7+ years of progressive management experience in a unionized environment, working with various size teams and progressively larger and more complex projects in healthcare. Experience and expertise in leading teams and managing complex healthcare operations, virtual mental health and hybrid care initiatives with OTN and Webex platforms, including related policy development is required. Further demonstrated commitment to education and professional development in health equity, cultural safety, project management and collaborative leadership is preferred. Experience working with diverse governments and community organizations at senior levels is considered an asset. Bilingualism (French), or proficiency in other languages is an asset.
The Director, Northern Partnerships, Virtual Care and ECHO is a strong collaborator who builds partnerships and is proficient in working across the organization to inspire and achieve outcomes. The Director has excellent analytical and problem solving skills with the ability to navigate challenging situations, where information is difficult to obtain, complex or ambiguous. Knowledge and experience working with system partners including Ontario Health, Departments of Psychiatry at Ontario-based medical schools, University Health Network, Ministry of Health, Government of Nunavut, Ontario Psychiatric Outreach Program network, ECHO Ontario Program Managers network, and Shkaabe Makwa is an asset.
The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 1051 Queen Street West.

Please refer the Job description for details