Director of Catering and Conference Services

at  Fox Harbr Resort

The Director of Catering and Conference Services’s role is to manage and supervise the Catering & Conference Services department, liaise with and provide accurate and timely information to all the Resort’s operation departments of the needs and commitments made for meetings, conferences, events and catering bookings being hosted at Fox Harb’r Resort. This position will assign customer accounts to themselves and to others in the department as appropriate and will carry out the duties of a client account manager, role modeling the details in a timely manner and with the focus on customer satisfaction and excellence in service offering.

Administrative

• Supervise the daily operations of the Catering & Conference Services department to achieve guest satisfaction, service standards and budgeted revenue targets.
• Annually review all menus packages; capacity charts; wedding packages; other packages; for pricing, design and accuracy and provide training to all stakeholders on the Resort team.
• Look for trends in Catering where Fox Harb’r Resort might adopt or modify to deliver greater creativity to enhance guest and planner satisfaction and to increase positive financial outcomes for the Resort.
• Work closely with Executive Chef on menu design and concepts pricing for catering events providing strong input based on Client feedback.
• Achieve budgeted revenues for self and hold staff of the CS department accountable to meet departmental goals.
• Assist management in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the Department.
• Complete forecast reports as required for the Department.
• Annually work with President to refine the departments budget (revenue goals) and expenses.
• Work with outside vendors as required to ensure client satisfaction for all events/groups
• Apply knowledge of all laws, as they relate to an event.
• Understands the impact of banquet operations on the overall success of a banqueting event and work closely with Banquet team and Culinary teams to maximize client satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Achieves Resort goals around high level of sanitation and environmental responsibility.
• Ensures that every planner is asked to provide input through a Fox Harb’r Group Survey
• Attends and participates in all pertinent meetings as a member of the Leadership team at Fox Harb’r Resort.
• Evaluate current revenue practices and make recommendations to maximize the profitability of the Catering & Conference Services resources.
• Ensures full compliance to Resort operating controls and seek innovative ways to improve performance on a regular basis.
• Assures the cleanliness and orderliness of the Catering & Conference Services premises by all staff.

REQUIREMENTS

• Previous supervisory experience in a hotel environment
  Fox Harb’r Resort is a 5 Star, 4 Diamond Resort nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. As a post secondary student, we are offering an exceptional opportunity for you to experience a unique work experience while enjoying this 5 Star Luxury work environment. Spending the summer in a rural Nova Scotia setting at a breath-taking resort, will provide you with a wealth of experienc

Please refer the Job description for details