Description
Hours: 37 hours
Contract: Permanent
Salary: £89,658 - £100,786
Location: Sheffield (Hybrid Working or Onsite)
The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the MCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.
Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.
Key Responsibilities
As Director of Change and Citizen Experience you will provide a significant contribution to the creation of a meaningful overall vision, and purpose-led strategy for the Combined Authority that translates into delivery for the public. You will contribute significantly to the drive of a customer-focused culture and commitment to quality services within and across the organisation, putting residents and their attitudes, behaviours and beliefs at the heart of our strategies and plans.
A key part of this role will be to identify and evaluate opportunities and risks, developing direction of travel and scanning the external political environment to anticipate impact of external factors and future issues. You’ll positively challenge current thinking and respond appropriately by leading change. You’ll be leading work to transform how we deliver our engagement with a focus on continuous improvement and excellent customer experience across the organisation.
You will be responsible for developing approaches to allow the MCA to gain a greater insight into the views and ambitions of our communities to enable the design of services which meet our residents’ expectations and support us to evidence our impact. You’ll also be responsible for the review and development of a plan to create a compelling and unified offer to support people to choose public transport or active travel in South Yorkshire.
Skills, Knowledge and Expertise
You will have proven extensive leadership experience delivering transformational change in complex operating environments. It’s important that you have a significant executive leadership experience in developing strategies, plans, and programmes with strong commercial acumen. Ideally, you’ll have good knowledge of a Combined Authority’s partnership, stakeholder, and political landscape, but more importantly you’re an innovative and creative thinker able to develop fresh and new approaches to deliver transformation across a range of policy disciplines. You’ll have exceptional communication skills with the ability to forge partnerships and establish relationships with a wide range of partners and stakeholders, with the ability to influence and engage others and generate support for, and commitment to, the MCA’s vision and plans. In this role you will need to be highly flexible, adaptable, and resilient to meet and embrace changing circumstances and demands. It’s crucial that you have highly developed decision-making and problem-solving skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses on a very wide range of issues across diverse areas of responsibility.

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Benefits
All colleagues have access to a local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of benefits include -
Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!
Training on the job - Support with upskilling skills through on the job training and qualifications
Holiday – Up to 36 days annual leave (depending on length of service). Pro-rata for part time colleagues.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
About South Yorkshire Mayoral Combined Authority The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.
In recent years significant funding has been secured through the Transforming Cities Fund and a devolution deal, and further funding has recently been secured through the region’s City Region Sustainable Transport Settlement. As result we have a large and growing capital programme to deliver in support of the South Yorkshire Mayoral Combined Authority Mayor’s 2040 vision for transport. Join our workforce of talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
South Yorkshire Mayoral Combined Authority (SYMCA) is currently in the process of reviewing its terms and conditions of employment including pay and grading. As part of this project, the post advertised may be subject to changes in the near future. All changes and any impact on individual posts will be discussed further should you be successfully appointed to the position you have applied for.
This is what a career at South Yorkshire Mayoral Combined Authority is like, and this is where yours starts

Please refer the Job description for details