Director of Client Success

at  JustPark

OUR MERGED ORGANISATION

Following the merger in April 2024, JustPark and ParkHub now form one of the largest parking organisations globally, serving over 20 million drivers and more than 500 B2B customers, with a combined booking volume exceeding $1 billion.
Whereas before, JustPark was purely an expert in consumer parking reservations and on-demand payments, as a combined business we are now also market leaders in providing best-in-class venue and event parking management services and business intelligence. This makes 2024 a hugely exciting time to join our business and we are looking for new team members that will help us execute on the opportunity now in front of us.

OPERATIONAL SKILLS:

• Process Optimisation: Proven ability to design, implement, and refine workflows to improve efficiency and effectiveness.
• Escalation Management: Skilled in resolving complex operational and client issues swiftly and tactfully.
• Project Management: Strong capabilities in planning, coordinating, and delivering projects on time and within scope.
• Performance Metrics and KPIs: Experience establishing and monitoring key performance indicators to drive success and accountability.Technical Integration: Knowledge of system configurations, integrations, and operational setups within technology-driven environments.

QUALIFICATIONS & EXPERIENCE:

• 10+ years of experience in client success, operations, or account management, with a focus on technology-driven solutions.
• Strong expertise in client onboarding, operational management, and product adoption strategies.
• Exceptional problem-solving skills and ability to manage escalations with composure and efficiency.
• Proven leadership experience with a track record of building and scaling high-performing teams.
• Strong knowledge of the parking technologies sector and related operational environments is highly desirable.

ABOUT THE ROLE

The Director of Client Success – Reservations is a strategic leader responsible for driving client satisfaction, operational success, and adoption of Reservations and On-Demand product solutions. This senior role oversees the Reservations and On-Demand Client Success function, ensuring that processes, strategies, and team efforts align with the company’s growth objectives. With a focus on innovation, operational efficiency, and long-term client relationships, the Director ensures JustPark remains a leader in delivering value-driven solutions.
This role involves overseeing a team of Client Success Managers, providing high-level guidance, and acting as the executive escalation point for complex challenges. It also requires collaborating with senior leadership to align client success strategies with broader organizational goals.