Director of Client Success

at  Social Mobile

We’re Social Mobile, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In layman’s terms, you ask? Well, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client’s business operations even easier.
Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at Social Mobile means you’ll be helping to enhance and streamline the functioning of our everyday lives.
Still reading? Well, here’s what WE’RE looking for. The ideal Social Mobile employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. We’re looking for team members that will speak their mind, accept feedback, and continue to drive our growth.
If you think you fit the bill, and you’re curious to hear more, we’d love to see your application!
We are seeking a skilled and experienced Director of Client Success to join our Sales team. As the Director of Client Success, you will be primarily responsible for facilitating strong and value-oriented client relationships, driving client growth through expansion and overall client retention. Working closely with other components of the larger Client Experience team such as Sales, Product, Logistics and Professional Services, you will ensure informative and collaborative client relationships.

REQUIREMENTS:

• BS/MS in Business, Computer Science, Information Systems or related field
• 10+ years of experience in an enterprise client success role
• 5+ years of project management experience
• Experience with specific ERP systems (SAP, Oracle, Microsoft Dynamics Business Central)
• Knowledge of Git for version control
• Familiarity with Epic for project management
• Understanding of milestone tracking
• Proficient with project management tools (Microsoft Project, Jira, GitLab)
• Excellent client relationship skills
• Proficient in Microsoft Office suite
• Excellent communication and interpersonal skills
• Exemplary attention to detail
• Ability to manage multiple priorities and deadlines effectively
• Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards
• PMP is a plus