Director of Customer Operations Learning & Development

at  RELEX Solutions

We are now looking for a full-time Global Director of Customer Operations Learning & Development to join our RELEX team. You’ll join a cross functional leadership team representing operations leadership and people development experts who will help you succeed in your new role. You will be responsible to lead the team that will bring the RELEX learning vision to life in order to support talent development of our colleagues, customers and partners. You will help the team achieve this goal by becoming a learning thought leader throughout the organization, promoting human-centered design, and creating strategic business impact for RELEX.
The Global Director role will be instrumental in creating and driving the learning culture necessary for RELEX University to thrive within the operations organization. They will consult with senior business leaders to identify areas of greatest impact within learning & development across the RELEX operations organization to positively impact RELEX business results. This role will have the opportunity to move the needle for RELEX, and develop/promote a progressive, best in class learning and development strategy.
The Global Director will be responsible for ensuring that operations learning initiatives are strategically aligned with RELEX corporate goals and/or Customer Operations goals and objectives and that the effort and results associated with these initiatives are metric and data driven.

PREFERRED SKILLS:

• Master’s or PhD. level of related education strongly preferred

• Building, leading, and developing a team of learning professionals to create innovative learning solutions that will advance skills and expertise of the Customer Operations organization
• Ensuring that activities and priorities support and align with organizational goals and strategy
• Driving efficiency in learning across the Customer Operations organization
• Assessing the learning landscape to continue to push Customer Operations to evolve itself into a modern learning organization
• Partnering with key internal and external influencers to create ambassadors across the organization and generate support for learning endeavors
• Empowering and inspiring your team members through stretched project assignments, and performance/development conversations
• Guiding all team members (direct reports, and others with learning and development responsibilities) on best practice approaches to learning
• Serving as the learning thought leader to RELEX