Director of Customer Success, Service Delivery

at  Intuit

San Diego, CA 92129, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Feb, 2025Not Specified22 Nov, 2024N/AGood communication skillsNoNo
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Description:

OVERVIEW

The Intuit Customer Success team is seeking an experienced and collaborative Director to lead the Consumer Group Services organization within our Expert Network Services group. As the leader of this team, you will drive outstanding experiences for Intuit customers through our expanding network of experts.
The Expert Network Services team is an integral part of Intuit’s Customer Success ecosystem. It is driven by a network of talented, world-class experts and AI-driven platform capabilities that revolutionize how experts advise customers to make confident financial decisions, powering prosperity for all.
At the heart of Intuit’s services business is a diverse team of 50,000 product and domain experts and managers (during peak season). Expert Network Services has a global presence in six countries, collaborating with over 14 partners to meet the evolving needs of Intuit customers.
Our strategy for scaling future growth across Global Business Solutions Group (GBSG), Consumer Group (CG), and ProTax Group (PTG) includes supporting innovative offerings like TurboTax Independent Pro (TIP) and Business Tax. By operating as a single center of excellence for all Intuit experts, Expert Network Services is accelerating Intuit’s vision to become the leading AI-driven expert platform.
With a special focus on the professionals who deliver TurboTax services and other professional financial advisory services for consumers globally, you will help create an environment that will enable experts to do the best work of their lives. In addition to developing the Expert Network team, you’ll play a key leadership role in the Intuit Customer Success organization while staying closely linked to our Consumer Group segment and partner organizations to create and drive our service delivery strategy.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

San Diego, CA 92129, USA