Director of Distribution & Logistics

at  Saje Natural Wellness

OVERVIEW:

At Saje Natural Wellness, we’re nature’s original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we’re continually growing! As we continue to build our team, we’re seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.
We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
At Saje, you’ll connect with a dynamic community and make positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

Strategic & Business Planning

• Actively contribute to shaping our overall business strategy while embodying our values, mission and vision.
• Stay up to date on latest innovations and trends in omnichannel distribution, seeking out exciting opportunities for Saje to enhance our strategy and better serve our community.
• Collaborate closely with your team and cross-functional partners to align with our strategic goals.
• Propose comprehensive operating plans to the VP Operations for enhancing the distribution and logistics functions.
• Develop and manage budgets while keeping costs in check for logistics, facilities, supplies and freight network

The Director of Distribution and Logistics takes on a crucial role by ensuring efficient product delivery and optimal inventory management, directly impacting customer satisfaction and loyalty. Their strategic oversight reduces operational costs, streamlines supply chain processes, and supports Saje’s growth, all while fostering a culture of growth and innovation within the logistics team.

Strategic & Business Planning

• Actively contribute to shaping our overall business strategy while embodying our values, mission and vision.
• Stay up to date on latest innovations and trends in omnichannel distribution, seeking out exciting opportunities for Saje to enhance our strategy and better serve our community.
• Collaborate closely with your team and cross-functional partners to align with our strategic goals.
• Propose comprehensive operating plans to the VP Operations for enhancing the distribution and logistics functions.
• Develop and manage budgets while keeping costs in check for logistics, facilities, supplies and freight network.

Organizational Structure & Team Management

• Align the departmental structure with Saje’s distribution, logistics and trade needs to ensure seamless operations.
• Support your function through recruitment, mentorship and nurturing talent, empowering Team Members to grow and excel in their roles and responsibilities.

Process, Systems and Standards

• Establish and implement standardized and consistent processes for delivering services and using resources effectively.
• Identify key metrics and bring in top-notch systems and processes to support your function to achieve its goals.

Inventory Planning & Management

• Collaborate with the VP Operations, retail and eCommerce Teams to develop an effective inventory planning process that determines the best and most cost-effective ways to manage inventory across distribution centers.
• Create an inventory management strategy that meets our financial goals and ensures smooth operational delivery.

Logistics

• Establish plans and strategies that enhance Saje’s ability to ensure the right product is at the right place at the right time (perfect order).
• Establishes contracts with 3PL companies, sets service levels, and conducts regular audits to keep everything on track.
• Work with 3PL partners to find ways to boost performance and cut costs.
• Oversee all inbound, outbound and trade functions to ensure our teams are running smoothly and efficiently.
• Negotiate contracts with freight, logistics and 3PL vendors across North America.

Warehousing & VAS

• Develop a plan to boost operational efficiency at Saje’s distribution centers and working with our 3PL partners to set service metrics that align with our brand promise.
• Create strategies to enhance our performance and save costs by embracing automation.
• Oversee product kitting, rework and packaging to ensure tasks are completed efficiently and meet supply needs.

Customer Service

• Be committed to exceptional customer service for both internal and eCommerce needs by creating systems and procedures that keep things reliable and meet fulfillment expectations.
• Create benchmarks for service standards that evolve and adapt to meet consumer expectations.
• Maintain a costumer-centric mindset, encouraging the team to deliver exceptional service.

Quality

• Provides guidance to the on-site quality team to ensure that incoming products meet our quality standards, along with general quality assurance across all distribution centers (in-house and 3PL).
• Ensure compliance with Health Canada standards for Natural Health Products.

Benchmarking and Performance Measurement

• Imrpove distribution and logistics benchmarking and performance measurement to highlight best-in-class practices and inspire proactive behavior within the teams.
• Celebrate success and encourage continuous improvement.

Technology

• Enhance our use of technology, making sure we’re supporting best practices that boost reliability and fulfillment rates in a timely and cost-effective way.
• Utilize innovative applications that streamline operations and integrate valuable information, helping Saje excel in long-range planning and goal achievement.