Director of EC Digital Services

at  AECOM

WORK WITH US. CHANGE THE WORLD.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We’re one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Position Overview:
The Director of EC Digital Services is tasked with leading the strategic development, execution, and ongoing enhancement of digital services across EC globally. This role not only involves overseeing a large, diverse team of digital service professionals but also acts as a bridge between EC Digital and Operations teams. The director will ensure that cutting-edge digital solutions are not just created but are effectively implemented within operational project deliveries, making them an integral part of our project execution strategy. This position will require extensive regional and international travel estimated to be 30% or more as well as, the flexibility of a hybrid work arrangement to include both office and remote work schedules.

SKILLS:

• Strong leadership, communication, and interpersonal skills
• In-depth knowledge of operational and service management frameworks
• Experience with digital tools and platforms (e.g., CRM systems, cloud solutions, automation technologies, AI/ML applications)
• Ability to manage multiple projects, priorities, and stakeholders in a fast-paced environment
• Analytical mindset with a focus on continuous improvement and operational efficiency
• Excellent problem-solving and decision-making skills
• Strong financial acumen and ability to analyze complex data to drive business decisions
• Proficiency in project management methodologies and tools

EDUCATION:

• Bachelor’s degree in business administration, Digital Technologies, Information Systems, Computer Science, Engineering or a related field
• Demonstrated equivalency of education and experience may be considered

EXPERIENCE:

• 12+ years of experience in digital services, operations management, or a related field, with at least 4 years in a senior leadership role managing large, cross-functional teams, ideally in a global or multinational context
• Expertise in digital technologies, process optimization, and service delivery management
• Experience in managing large budgets and complex resource allocations
• Track record of successful project delivery in a global, multi-stakeholder environment
• Demonstrated experience in implementing and optimizing digital service platforms and tools
• Proficiency in the English language, both written and oral
  Additional Information

• Strategic Leadership: Develop and drive the strategic vision for EC’s digital services, ensuring alignment with broader business goals and operational needs.
• Operational Integration: Collaborate closely with the Operations Director to roll out innovative digital solutions across projects, enhancing the digital competence of the operations team and fostering seamless adoption of new technologies.
• Digital Competence Advocacy: Act as an advisor to the operations team, suggesting and overseeing the implementation of strategies to boost their digital skills and adoption of new technologies.
• Team Management: Lead, mentor, and develop a diverse team of digital service professionals, promoting a culture of innovation, collaboration, and high performance.
• Service Improvement: Continually assess and refine digital service processes and tools, aiming for superior operational efficiency and integration into core project delivery methods.
• Stakeholder Collaboration: Work in tandem with senior leadership and cross-functional teams to ensure digital strategies and tools are effectively integrated into AECOM’s projects and meet the evolving demands of the market.
• Resource Management: Strategically manage the demand for digital services, optimizing team dynamics and resource allocation to support project requirements and operational goals.
• Risk and Change Management: Proactively identify and address risks, ensuring digital initiatives comply with industry standards and lead change management efforts to cultivate an adaptable and forward-thinking team environment.
• Budget Management: Oversee budget planning and management for digital services, ensuring cost-effective operations and alignment with financial goals.