Director of Engineering, VEP Customer Experiences

at  Intuit

OVERVIEW

Come join the Virtual Experts Platform (VEP) as the Director of Engineering, VEP Customer Experiences. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a ‘dead-end’ and always have a trusted expert by their side to help them along the way. VEP is core to Intuit’s Big Bet 2 and serves every single customer that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.
We are looking for a seasoned technology leader with experience building customer-facing experiences and capabilities at scale powered by AI. In this role, you will lead the technology teams that drive Intuit wide outcomes focused on leveraging AI (including GenAI) to transform how we deliver expertise across our product and service experiences. You will partner closely with Business Units, Customer Success, and external partners, to lead the strategy for accelerating outcomes by leveraging existing external and internal capabilities and developing our portfolio of digital expertise capabilities. Your solutions impact millions of Intuit customers and experts and this is truly a chance to make a difference and drive a huge impact, globally.
The ideal candidate’s experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.

Please refer the Job description for details