Director of Hardware

at  Verizon

WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

WHAT YOU’LL BE DOING…

Reporting to the Senior Director of Engineering, this key role will take responsibility for our First Party Hardware team responsible for building and maintaining our first party IoT devices in the field and ensuring those devices are best in class.

The Hardware organisation, led by this role will be responsible for:

• Designing and implementing new hardware solutions for our Fleet customers that offer best in class stable performance and delight with cutting edge technology.
• Working with our Device Intelligence teams to build out a suite of infrastructure related to monitoring the health of devices, alerting our teams to problems and proactively pushing fixes to devices in the field. This collaboration will incorporate the health of installation as well as visualising health data for customers in our Reveal platform.
• Ensuring necessary updates are made to devices to align with security and compliance requirements
• Automating bench testing in our state of the art hardware lab and ensuring appropriate vehicle testing for all device changes
• Ensuring governance and overall adherence to standards set out within Verizon
• Debugging and resolving firmware, hardware and application issues and ensuring best practice around F/W and configuration updates
• Being the key point of contact for business stakeholders around escalations and troubleshooting issues
• Managing Design & Manufacturing Vendors responsible for the buildout of all first party IoT devices

In this role, you will work with Product, UX, Service Support and Engineering leaders to ensure we deliver a world class end-to-end experience for our customers through our products. Helping shape the long term vision and strategy for our Hardware devices with forward thinking.
You will be part of a fast-paced product group that plans, designs, develops and provisions innovative customer centric solutions for a variety of connected vehicle systems deployed within a micro services architecture. You must demonstrate initiative, sound judgment, effective decision-making, teamwork, servant leadership, and excellent oral and written communication skills.

RESPONSIBILITIES:

• Responsible for the strategy that these teams will take in the future
• Creating this vision, and breaking down the tactical roadmap to make it better achievable.
• Providing guidance and direction to Senior Director and C-Level executives and senior stakeholders.
• Building relationships across the business to improve the experience of hardware for our customers.
• Establishing a framework in order to implement a clear cadence of reporting, ceremonies.
• Driving Lean principles and focusing on continuous process improvement.
• Setting and tracking OKRs and monthly targets to build a strong disciplined customer centric culture.
• Staying abreast of the latest trends in the device and IoT space related to connected vehicles as well as trends in AI, mobile and web developments, cloud native architectures.
• Working with your leadership team, facilitating discussions, aiding in the decision-making process, documenting/communicating outcomes clearly with your organisation.
• Building and growing high performing teams of innovative professionals by mentoring, coaching and developing internal talent and recruiting industry top talent
• Preparing and optimizing budgets.
• Partnering with vendors to ensure quality of service and value for money