Director of Human Resources

at  InterContinental

San Antonio, Texas, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Nov, 2024Not Specified29 Aug, 20244 year(s) or aboveConfidentiality,Continuous Improvement,International Travel,Service Standards,TravelNoNo
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Description:

KEY ACCOUNTABILITIES

People

  • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
  • Educate and train managers on HR disciplines to foster productivity and enhance performance
  • Welcome and conduct new team member orientation.
  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
  • Ensure hiring standards and applicable laws and regulations are followed.
  • Build great relations with outside contacts.

Financial

  • Help create and work within the HR budget.
  • Monitor staffing and labour standards to manage costs.
  • Mitigate financial risks associated with employee relations issues.
  • Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

Guest Experience

  • Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
  • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures.
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
  • In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities
This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

KEY SKILLS & EXPERIENCES

  • Bachelor’s degree / higher education qualification / equivalent
  • 4 years’ of related experience in HR
  • Some supervisory experience also preferred
  • Professional HR designation preferred
  • Ability to maintain confidentiality to the extent possible in all HR related matters
  • Must speak local language(s)
  • Other languages preferred
    At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
    As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
    Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today

Responsibilities:

As HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You’ll also coach the General Manager and leadership team on all people-related issues.


REQUIREMENT SUMMARY

Min:4.0Max:9.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

San Antonio, TX, USA