Director of Modern Work Services

at  St Jude Childrens Research Hospital

About St. Jude
There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its “Best Place to Work” list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
Are you passionate about shaping the future of workplace technology? At St. Jude, we’re seeking a dynamic Director of Modern Work Services to revolutionize our technology landscape. In this pivotal role within our Information Services Department, you’ll spearhead the transformation of our device endpoint administration, SaaS applications, and collaboration infrastructure.
As the leader of Endpoint Modernization, you’ll harness cutting-edge cloud-based tools to deliver sleek, standardized endpoints across diverse operating systems, ensuring a seamless and secure user experience. Your expertise will drive the full lifecycle of Mobile Device Management, Device Provisioning, Generative AI Enablement, Endpoint Patch Management, from strategic planning through to flawless execution.
You’ll also oversee the technical configuration and operational management of our collaboration systems, ensuring top-notch service in meeting support, instant messaging, video conferencing, meeting room technology and end user productivity tools. By promoting and implementing innovative collaboration and endpoint management solutions, you’ll champion the adoption of modern work practices and help our team excel in a forward-thinking environment.
Join us to lead the charge in creating a cutting-edge, collaborative workplace where technology empowers every team member to thrive.
This position may be eligible for the possibility of remote work.

MINIMUM EDUCATION AND/OR TRAINING:

• Bachelor’s or master’s degree in computer science, engineering, business or related field of study required.

MINIMUM EXPERIENCE:

• 10+ years of experience in an IT functional area including experience leading mid-large teams with focus on both achievement of objectives as well as critical skill-building.
• Experience with Microsoft Azure technologies such as Entra ID, Conditional Access, and Purview is preferred.
• Experience having led large-scale projects/processes through to implementation.
• Experience with operational management, budget planning & vendors, and resource management.
• Prior experience in building external connections with peers, emerging technology communities, and vendor networks.
• Proven performance in earlier role/comparable role.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:

• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Strong knowledge of Microsoft Azure technologies such as Entra ID, Conditional Access, and Purview.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Builds internal connections and external partnerships across executive/leadership levels.
• Strategically understands stakeholder needs and manages expectations and relationships on a regular basis.
• Can handle highly sensitive or tough situations with social and emotional grace and maturity.
• Models resourcefulness by reaching out to people within and outside functional groups to get work done effectively.
• Keeps large teams/ departments energized and focused on high-quality results by leveraging data/ analytics-based approaches.
• Builds systems, processes, and capabilities that can set and deliver a high-performance culture.
• Encourages a culture of customer centricity among peers and teams.
• Understands nuances and complexities of a customer issue/ requirement and goes beyond the task to think through new alternatives.
• Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
• Drives holistic thinking within teams to enable them to look for and work through interdependencies with other functional areas.
• Drives improvements across work process in quality, costs and sustainability for better overall outcomes.
• Influences others with impact, across teams even where they do not have direct authority continuously building relationships with others.
• Drives and monitors clear goal setting, accountability, and feedback for the department (and matrixed teams). Manages ER issues as they arise.
• Guides performance of direct reports (or indirect if managing people indirectly) through coaching and development.
• Consistently evaluates and addresses the team’s overarching development, inclusion & belonging needs in line with the talent & DEI strategy.
• Strong breadth of expertise across multiple sub-functional areas within IT and some across functional areas at St Jude.
• Proactively tracks industry trends and emerging technology products and practices.
• Evaluates and proposes suitable vendors based on understanding of vendor offerings, business needs, and internal evaluation criteria.
• Negotiates and oversees vendor service levels/terms for own area in line with organizational objectives.
• Addresses complex vendor issues around delivery through engagement with vendor leadership.

• Lead and manage large/critical complex IT areas/teams within own department.
• Propose innovative & differentiating IT capabilities within own technology/process area to business teams and oversee implementation and adoption.
• Define operational plan and oversee development and execution in line with IT objectives.
• Manage scope, schedule, and resources to ensure work is delivered in accordance with business needs and established quality standards while eliminating risks.
• Collaborate with key leaders in internal functions and partner/vendor organizations to optimize organizational outcomes.
• Lead systems for governance, monitoring, review, and control of processes and functions performed by the department.
• Provide input into overall budget and variance management for departmental initiatives.
• Actively drive processes for team management in terms of goalsetting, performance, development, and engagement.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.