Director of operations

at  Groupe SKYSPA

WELCOME TO YOUR FUTURE PLAYGROUND !

The SKYSPA Group is a leader and pioneer in the spa industry in Quebec, with four establishments under three banners: SKYSPA Brossard, SKYSPA Québec, FÖRENA Cité Thermale in Saint-Bruno, and Spa Nordic Station in Magog. Nearly 300 passionate individuals join our mission as employees or independent workers.
We are looking for a Director of Operations for FÖRENA, a visionary leader capable of instilling an entrepreneurial spirit and contributing to our ambitious vision.

• General operations management: planning, organizing, and controlling human and material resources;
• Maintenance: ensuring the safety, hygiene, cleanliness, and compliance of the facilities;
• Care: closely collaborating with the care supervisor to provide a high-level customer experience;
• Customer service: optimizing the customer experience, coordinating with marketing to maximize sales; actively participating during peak periods and supporting the supervisor and customer service advisors in all their tasks as needed;
• Restaurant: collaborating with the restaurant team to ensure smooth restaurant operations;
• Local marketing: leading local initiatives to create partnerships and increase the visibility and attendance at FÖRENA.