Director of Operations

at  Kings College London

Job id: 092105. Salary: Competitive.
Posted: 02 July 2024. Closing date: 08 July 2024.
Business unit: King’s Digital. Department: King’s Digital.
Contact details: Nick Worthington. nick.worthington@kcl.ac.uk
Location: Strand Campus. Category: Professional & Support Services.
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About Us
Vision 2029, the overarching strategic roadmap of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. Building on historic advancements, under a new internal brand and operating model (“King’s Digital”) King’s is seeking a step change in the development and delivery of its distance learning to realise this objective.
King’s Digital is a recently established professional service of the University that provides centralised support to and oversight of online education activity across King’s. Specifically, the department has three verticals: content production; operations; and student support. Working closely with Faculties, the content production function (previously known as King’s Online) is responsible for the co-design and development of online materials as well as maintenance of the associated virtual learning environment. The operations function is responsible for the planning, coordination and management of online provision, including portfolio and pipeline oversight; third party and Faculty coordination; and programme performance management. The student support function is responsible for providing a dedicated non-academic student management service to distance learners at King’s.
About the Role
King’s is seeking to appoint to the role of Director of Operations to support the ongoing advancement of King’s Digital. Reporting to the Executive Director, the postholder will lead the operational execution of online education growth plans across the organisation. This will involve supporting both the incorporation of existing services (i.e. content production) and the inception of new ones (i.e. student support). A key focus for the role will be effective Faculty liaison to ensure close working relationships in the planning and implementation of new distance learning programmes and the supporting infrastructure to effectively operate at scale and ensure institutional progress towards our Strategy 2026 and Vision 2029 aims.
This is a full time, and you will be offered an indefinite contract.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Senior leadership experience (Grade 8 and above).
• Significant operational knowledge and experience gained with or within a Faculty/Faculties.
• Evidenced ability of working effectively with Faculty colleagues at varying levels of seniority.
• Working knowledge/appreciation of domestic and global online learning.
• Demonstrable experience of growing and managing large scale academic operations.
• Experience of managing commercial contracts with third party partners.
• Excellent communication skills.
• Commitment to diversity, equality and inclusion.

Desirable criteria

• Experience of establishing and overseeing large budgets.
• Experience of change management within complex environments.
• Commitment to high academic and educational standards.

Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “

Please refer the Job description for details