Director of Operations

at  Quarterback Transportation

At Quarterback Transportation we believe that people make the difference. We are looking for a professional, hardworking, outgoing individual to join our team.
By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.
We are looking for an outgoing, determined, and driven Director of Operations to join our expanding team!

QUALIFICATIONS:

• Bachelor’s degree in statistics, operations management, business management or equivalent
• 5-7 years previous operations management experience
• A strong working knowledge of regulations and legal guidelines as they relate to the logistics industry
• Ability to supervise, coach and develop staff
• Experience with forecasting, scheduling, and real-time operations management

• Oversee onboarding of new shippers to ensure high levels of customer satisfaction is being achieved
• Build and maintain strategic business relationships with core carriers
• Represent the Company to carriers, ensure ongoing carrier engagement
• Oversee all company request for proposals (RFPs)
• Support the Carrier Compliance team in rectifying carrier issues and settling claims
• Ensure communication or real-time business updates are provided to employees within the Operations department
• Develop contingency plans as needed; to ensure tracking loads are not compromised
• Review ongoing performance results to KPIs and targets. Take corrective measures with authorization, escalate as needed.
• Participate in daily, weekly, monthly and annual planning process as appropriate
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
• Create training program and maintain and update to business needs
• Projects a favourable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavour
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Maintain a qualified staff
• Communicate areas of accountability and performance expected of personnel assigned
• Determine standards of performance as a basis to review progress or personnel assigned
• Recommend salary adjustments, transfers, promotions and dismissals
• Ensure proper training, of personnel assigned
• Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity
• Develop individuals for future advancement
• Performs other duties and responsibilities as required or requested