Director of Operations

at  RAFFLES

Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description

QUALIFICATIONS

• Bachelor’s degree from reputable hotel schools preferred

EXPERIENCE

Minimum of 5 years of luxury hotel management experience with strong Rooms and / or F&B background gained from working in key cities / resorts destinations globally.
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirate

PURPOSE OF POSITION

Has overall responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the above mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES AND RESPONSIBILITIES:

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to the FRHI established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the FRHI established guidelines.
• Lead and guide the ExCom and management teams in driving the hotel to achieve its performance goals
• Follow ACCOR protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
• Be present to personally welcome key residents and patrons
• Be the host for Raffles Residents’ Evening Cocktail, if applicable.
• Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
• Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
• Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
• Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
• Comply with Raffles’ established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
• Comply with Raffles’ established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
• Comply with ACCOR & Raffles’ established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
  Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications
  Qualifications