Director of Partner Success (Greater Toronto Area)

at  Apollo

ABOUT APOLLO

APOLLO is Canada’s largest digital-first insurance company. Our platform launched in 2019 and offers the largest selection of insurance for Canadian tenants and small businesses. We reduce what is commonly a painful weeks-long process into simple and immediate digital fulfillment.
We are a team of empowered and driven individuals who have the desire to build a great company and be at the forefront of disrupting a $5 trillion dollar global industry.
This position offers a chance for the right candidate to make a significant impact and work alongside a tight-knit, energized team focused on innovation.

SKILLS & QUALIFICATIONS:

• Minimum 6 to 8+ years in customer engagement / success function - preferably working with large partner networks and experience in enterprise software (B2B)
• Passion for customer engagement with demonstrated relationship & customer penetration skills (e.g. lead generation opportunities, relationship building, strong communication, solution identification)
• Experience with the use of CRM software (Hubspot would be an asset)
• Comfortable with ambiguity, working in a fast paced environment and selling through various communication methods including phone, email, zoom, and in person
• Ability to interact with a partner’s executives and demonstrate strategic understanding of business needs
• Motivated, driven, with a self-starter attitude
• Attention to detail and organization a must
• A courageous, adventurous, candid individual who has a high sense of integrity and a strong desire to win.
• Prior experience in eCommerce and DTC marketing is highly preferred
• Collaborative team player
• Minimum relevant Post secondary degree/diploma
  This role is remote with requirement to attend industry events/conferences, team meetings and partnership meetings.
  The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.
  APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the agenda of the Company and its clients. Working well in a team, taking initiative, and possessing a desire for greatness is important. If your values align with ours, you’ll fit right in!

THE ROLE

APOLLO is looking for an experienced Partner Success/Development Leader who will be responsible for establishing and managing Partner engagement channels, monitoring performance and measuring results (bound policies and GWP). The ideal candidate will have exceptional relationship management skills, finding opportunities to optimize partnership networks and driving growth. The primary measure of success of the role will be based on revenue generated through the partner network.

RESPONSIBILITIES:

• Onboard new partners by conducting kick-off sessions, managing the implementation process, success planning, and training of partner representatives on APOLLO products and programs
• Conduct partner adoption check ins and quarterly business reviews to provide feedback on insurance compliance, identify opportunities, and align on strategy and aligning partner expectations to APOLLO’s strategies
• Identify opportunities to use APOLLO Partner Portal to add value and create revenue opportunities with partners
• Nurture partner relationships through continual monitoring of key metrics and indicators to ensure health of partner account and pinpoint opportunities or gaps to insurance compliance and APOLLO penetration
• Increase partner penetration and enablement through additional APOLLO product offerings, ensuring full portfolio integration
• Continually monitor for liability claims, and ensure strong internal alignment claims status and handling
• Proactively communicate with partners and tenants when large losses or local catastrophes occur
• Manage and resolve complaints promptly and efficiently, taking a proactive approach to address issues before they escalate
• Continual monitoring of key metrics and indicators to ensure health of partner account and work with partner to address and resolve any performance issues
• Gain efficiencies through continual process improvement and automation opportunities
• Implement Customer Health Score functionality and monitoring
• Other duties as assigned.