Director of Product, Conversational AI (f/m/d)*

at  Parloa

YOUR MISSION:

As Director of Product for Conversational AI, you will oversee the product development for our AI-powered conversational products. In this leadership role you will work with several product development teams, leading a team of product managers, and drive various products to success in an exciting market and technology environment. You set the strategic direction, help teams define their execution and are part of the product leadership team. You will bring your deep experience in product management, user experience design, a thorough understanding of AI technology and experience working with Enterprise customers to build out Parloa’s leadership position in customer service automation.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Drive real consumer impact: Discover, develop and implement AI-driven solutions that increase the effectiveness and quality of customer service globally. Think big and drive positive improvements for millions of customer service interactions through the technology you and your team are building.
• Lead Product Strategy: Establish and communicate the strategic vision for conversational AI product suite. This includes co-defining the product vision with tech leadership, setting the strategic direction, and developing a clear roadmap for achieving goals.
• Empower & Manage Product Teams: Empower and direct a team of product managers, fostering an environment of innovation and high performance.
• Drive Execution: Translate strategic goals into actionable plans and roadmaps, ensuring timely delivery of product features that meet market needs.
• Enhance User Experience: Work closely with UX teams to design and refine product interfaces that enhance user interactions and satisfaction.
• Engage Many Stakeholders: Collaborate with various internal teams, external partners that are crucial for sales and implementation success and enterprise customers to build an amazing product that fulfills their needs
• Metrics and Analytics: Establish a data-driven approach to product development, leveraging analytics to measure success and identify areas for improvement.